Lead - Operations

Our story

At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D

Our Values:

Champion People u2013 be empathetic and help create a place where everyone belongs.

Grow with purpose u2013 Be inspired by our higher calling of improving lives.

Be Alight u2013 act with integrity, be real and empower others.

Itu2019s why weu2019re so driven to connect passion with purpose. Our teamu2019s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Role Description

The Process Lead is a domain expert who is responsible for operational performance, including meeting and exceeding contractual performance standards for the respective services. This position would facilitate- transition of new work / process, synergize with various upstream and downstream processes to identify opportunities for reducing non value ads and handoffs, work on short term assignments with significant degree of domain expertise and fair understanding of delivering ad-hoc projects.

Key Responsibilities: -

• Assist in setting the teamu2019s daily objectives, training fresh staff members, and motivating them to perform efficiently.
• Root Cause Analysis of Client Performance Issues with ongoing control mechanism.
• Mentoring as per any process updates received from the clientu2019s side and to ensure that this knowledge has properly been passed on to all team members.
• Build out our operational excellence capabilities to drive process improvements and process documentation (SME Expertise)
• Lead Adhoc projects and cascade queries to the manager and responsible for Team Collaboration
• Act as a change catalyst, support colleague engagement by enabling a positive environment and improve quality and existing processes
• Ability to innovate with new ideas for continuous process improvement. Identify, share and support operational enhancements.
• Transitions & Mentoring u2013 Actively involved in knowledge transfer and process set-up
• Work with US counterparts / client teams for -
  • Transition of new work
  • SOP updates
  • SOP Writing / conversion
  • Domain Level Improvements
  • Tools / systems transition
  • Any other Adhoc / shared project
• To establish and analyze trends out of day-to-day transactions and involve peers / onshore counterparts.

Eligibility & Knowledge

• Graduate in listed discipline BA, B.Com, BCA ( No Gaps / Failure throughout Graduation)
• Overall 8 and above years of work experience
• Claim adjudication (LOA/ FMLA) experience is required
• Excellent verbal & written communication skills
• Knowledge of Absence platform will be a value add (FMLA, Leave pro & 360)
• Sound domain expertise required
• Enhanced knowledge on SOPs & procedures for aligned processes.
• Ability to develop dashboard & measures to proactively manage multi- client level impacts and shares with the appropriate audience as per expected schedules

Technical Skills

• Advance knowledge in MS Excel / any other tools used in the process required
• Enhanced knowledge on SOPs & procedures for aligned process.
• Significant degree of domain expertise for aligned process.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because itu2019s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alightu2019s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities including but not limited to subsidiaries, partners, or purchasers of Alight business units.