Lead-Operations

We're Hiring: Lead – Operations | AndPayments

AndPayments is building the next-generation payments stack for Indian businesses — spanning Payments, RegTech, B2B SaaS, and Prepaid Instruments. As we scale toward Payment Aggregator (PA) and PPI operations, we're looking for a Lead – Operations to drive our core operational engine.

What you'll own:

• Payment & Merchant Operations – settlements, reconciliation, chargebacks, merchant onboarding & KYC/KYB
• Escrow & Banking Operations – RBI-mandated escrow management, nodal bank relationships, daily reconciliation
• Customer Operations & Support – L2 support, RBI-compliant grievance redressal, CSAT & dispute analysis
• Cross-Functional Coordination – operational readiness across tech, product, finance & legal
• Team Leadership – lead and grow a team of 5–6 professionals across operations

What we're looking for:

• 6–9 years in fintech/payments/banking operations, with 2–3+ years leading a team
• Hands-on experience at a payment aggregator, gateway, wallet, or RBI-regulated fintech
• Strong grasp of RBI PA/PPI frameworks, KYC/KYB, and NPCI products (UPI, IMPS, NACH)
• Experience managing escrow accounts and end-to-end settlement operations
• High ownership mindset and comfort operating in a fast-paced startup environment

If you want to build the operational backbone of India's next-generation payments infrastructure, we'd love to hear from you.

Location: Noida

Apply now or tag someone who'd be a great fit!

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