Roles & Responsibilities
1. Office Administration & Workplace Experience
- Own end-to-end administration for all offices, ensuring safe, compliant, efficient, and employee-friendly workplaces.
- Drive workplace experience standards across locations.
- Lead office consolidations, relocations, and renovations in alignment with business needs.
- Act as custodian of workplace policies, vendor SLAs, and compliance requirements.
2. Facility Management & Infrastructure
- Own hard and soft facilities management across locations.
- Drive preventive maintenance, audits, and risk mitigation to avoid operational disruptions.
- Manage facility budgets, capex planning, and opex optimisation with a strong ROI mindset.
- Ensure compliance with statutory, safety, fire, environmental, and ESG standards.
- Lead crisis readiness and business continuity planning for facilities.
3. Travel Desk & Mobility Management
- Own company-wide domestic and international travel operations, policies, and partner governance.
- Drive cost optimisation without compromising employee experience or business agility.
- Ensure robust travel compliance, audit readiness, and risk management.
- Oversee visa, immigration, expatriate travel coordination (where applicable).
4. IT Helpdesk & End-User Support (Non-Core IT)
- Own IT Helpdesk operations for end-user support.
- Act as the business SPOC with Core IT / HQ IT teams for escalations and improvement initiatives.
- Drive adoption of IT service management tools, automation, and self-service models.
5. Vendor, Cost & Governance Leadership
- Own strategic vendor relationships across admin, facilities, travel, and IT support.
- Build strong governance models: audits, QBRs, risk reviews, and escalation mechanisms.
- Deliver sustained cost efficiencies while maintaining service quality.
6. Team Leadership & Capability Building
- Build and lead a multi-functional team across administration, facilities, travel, and IT support.
- Define clear roles, KPIs, and ways of working across sub-functions.
- Develop second-line leadership and succession readiness.
- Create a culture of ownership, discipline, and continuous improvement.
7. Digitalization & Process Excellence
- Drive automation, digitization, and standardization across admin, travel, facilities, and helpdesk processes.
- Eliminate manual, repetitive, and low-value activities.
- Use dashboards and metrics to track service quality, cost, risks, and employee satisfaction.
- Lead transformation initiatives to future-proof workplace operations.
Key Job Requirements (Who fits this role)
- 1215 years of progressive experience across Office Administration, Facility Management, Travel Operations, or Workplace Services, preferably in a large, fast-growing, multi-location organisation.
- Proven experience managing large vendor ecosystems, complex budgets, and governance frameworks; exposure to IT Helpdesk / end-user support is a strong advantage.
- Demonstrated ability to lead multi-disciplinary teams, operate confidently with CXOs, HQ teams, and external partners, and balance control with enablement.
- Strong functional grounding in facilities & compliance, travel cost management, vendor contracts, and IT service fundamentals, with a bias for digitalisation and automation.
- A high-ownership, systems-thinking leadercalm, data-driven, execution-focused, and trusted for discretion and integrity.
