Job Description

Company Description Sunbeam World School Live is India's leading accredited K–12 online school, backed by a 54 + year legacy in education. The school delivers high-quality learning experiences that learners can access from home using their own devices, eliminating the need for daily travel. Students simply log in to attend classes in a flexible, technology-enabled environment. Sunbeam World School Live operates one of the world's largest AI-enabled learning management systems, designed to support personalized and efficient education. The institution is recognized as one of the best online schools in India, with a strong focus on innovation and learner-centric pedagogy.

Requirements:

• 6–8 years in admissions counselling, inside sales or a tele-calling operation.

• At least 2 years leading a team of 5 or more callers, with targets they were accountable for.

• Proven track record of improving conversion, with numbers they can explain (before and after).

• Hands-on with a CRM or lead-management tool, call recordings and Excel or Google Sheets reporting.

• Excellent spoken English and Hindi; comfortable speaking with parents in India and abroad.

• Can coach people from real calls, not only by setting targets.

Ideal Applicant:

• K-12 school, online school or edtech admissions experience.

• Experience with international parents (UAE, Gulf, US, UK) and time-zone-based calling.

• Knowledge of boards and curricula: CBSE, Cambridge/IGCSE, American, NIOS.

• A regional language (Tamil, Kannada, Malayalam, Bengali) or Arabic.

• Experience with WhatsApp Business, auto-dialers or call analytics.

• Admissions or counselling team lead at a school, K-12 chain or edtech company.

• Team leader in an IT-enabled services or BPO voice process, ideally in education or customer sales.

• Senior admission counsellor who has already been running a small team informally.

Compensation and working hours

These figures are approximate estimates for India based on typical admissions and inside-sales team-lead roles.

Role:

• Tie the incentive to monthly admissions and lead-coverage KPIs, not to call volume.

• Working days: Monday to Saturday; Sunday off.

• Shift: 10:00 AM – 7:00 PM IST; hours may extend during admission season.

First 90 days

1. Days 1–30, understand and fix the basics. Listen to 50+ past calls, map how leads flow today, set up one lead tracker with mandatory outcome fields, and set the baseline conversion rate.

2. Days 31–60, build the system. Introduce the 5-minute first-contact rule, time-zone-based lead allocation, WhatsApp-first for international parents, and the 3-attempt follow-up cadence. Start daily and weekly reports.

3. Days 61–90, lift conversion. Coach the bottom performers, refresh scripts from real objections, run a re-engagement drive on unconverted leads, and show a measurable rise in conversion against the baseline.

Interested Applicant can submit their resumes / CVs at [Confidential Information].