Lead Inventory-DTH-Bangalore

Key Responsibilities:

• Ensure customer satisfaction by meeting service TAT and reducing repeat issues.
• Resolve customer complaints/escalations and track Net Promoter Score (NPS).
• Manage infrastructure availability, engineer training, and spare inventory.
• Conduct audits, enforce process governance, and prevent revenue leakage.
• Implement automation and policies to improve operational efficiency.

Core Competencies:

• Customer service excellence and escalation handling.
• Resource and inventory management.
• Process governance and audit control.
• Data-driven decision-making and process automation.