Lead Implementation Consultant – Professional Services
About LeadSquared
LeadSquared is one of the fastest-growing SaaS companies in the CRM and Sales Execution space, empowering organizations through intelligent automation. Today, 1700+ customers and 2 lakh+ users globally rely on LeadSquared to streamline sales, marketing, and customer engagement processes at scale.
Backed by leading investors including Stakeboat Capital and Gaja Capital, LeadSquared has a strong global presence across India, the U.S., Middle East, ASEAN, ANZ, and South Africa, powered by a 1300+ member team that continues to grow rapidly.
Recognition & Awards
- Among the Top 50 Fastest Growing Tech Companies in India – Deloitte Fast 50
- Frost & Sullivan's Marketing Automation Company of the Year
- Featured in FT 1000: High-Growth Companies Asia-Pacific
- Consistently rated highly on G2, GetApp, and TrustRadius
Professional Services at LeadSquared
The Professional Services (PS) team plays a mission-critical role in customer success and revenue growth. The team partners closely with customers to design, implement, and optimize LeadSquared solutions tailored to their business needs.
As a Lead Implementation Consultant, you will work directly with global customers, drive complex implementations, manage integrations, and ensure seamless onboarding and adoption of the platform. This role combines solution consulting, project management, customer engagement, and technical implementation.
If you enjoy solving business problems, managing enterprise implementations, and working closely with customers in a fast-paced SaaS environment, this role is for you.
Role Overview
We are looking for an experienced and customer-focused Lead Implementation Consultant to lead end-to-end implementations of LeadSquared solutions for enterprise customers.
You will act as the primary implementation owner, driving successful deployments, integrations, process automation, and customer onboarding while ensuring high customer satisfaction and timely delivery.
What You'll Do
Customer Solutioning & Consulting
- Understand customer business processes, operational workflows, and implementation requirements
- Design scalable and effective solutions using LeadSquared products and capabilities
- Advise customers on best practices for sales automation, CRM workflows, and process optimization
Implementation & Delivery
- Own end-to-end implementation and onboarding for assigned customers
- Configure LeadSquared modules based on customer requirements
- Ensure customers go live within committed timelines and quality standards
- Drive implementation planning, execution tracking, risk mitigation, and stakeholder communication
Integrations & Technical Coordination
- Understand customer technology ecosystems and identify optimal integration approaches
- Work closely with technical teams to enable integrations with third-party systems, CRMs, telephony, APIs, and marketing tools
- Support data migration, import strategies, and digital asset onboarding
Stakeholder Management
- Serve as the primary point of contact for customers during implementation
- Communicate implementation progress, timelines, risks, and dependencies to both internal and external stakeholders
- Collaborate with Sales, Customer Success, Support, and Product teams to ensure seamless customer experience
Continuous Improvement
- Track implementation KPIs and customer adoption metrics
- Identify opportunities for automation and process improvement
- Share customer feedback with Product and Engineering teams to enhance platform capabilities
- Identify opportunities for upselling or cross-selling relevant LeadSquared products and services
Requirements
Experience & Qualifications
- Bachelor's or Master's degree in Engineering, Technology, or a related field
- 5–7 years of experience in SaaS implementation, consulting, or enterprise solution delivery
- Experience implementing CRM, Sales Automation, Marketing Automation, or cloud-based enterprise products is preferred
Skills & Competencies
- Strong problem-solving and analytical thinking abilities
- Excellent project management and stakeholder management skills
- Ability to manage multiple customers, projects, and priorities simultaneously
- Strong understanding of SaaS platforms and cloud-based application ecosystems
- Familiarity with APIs, integrations, and data migration processes
- Customer-first mindset with strong communication and consulting skills
- Excellent written and verbal English communication skills
- High ownership, execution focus, and attention to detail
Preferred Attributes
- Experience working with enterprise or global customers
- Ability to work independently in fast-paced environments
- Strong critical thinking and solution-oriented mindset
- Flexibility to travel when required
- Willingness to work in the US time zone (4 PM to 1 AM)
What We Look For
- Professionals with strong execution and delivery orientation
- Individuals who thrive in customer-facing environments
- People who take ownership and drive outcomes proactively
- Team players with a passion for solving customer problems
- Candidates who balance technical understanding with business thinking
Why Join LeadSquared
- Opportunity to work with global customers across industries
- Generous PTOs
- Lunch and Dinner Benefits
- Wellness leaves for women
- Cab facilities for female employees
- High-impact role with strong ownership and visibility
- Fast-paced, high-growth SaaS environment
- Collaborative and innovation-driven culture
- Career growth opportunities in consulting, customer success, and product-led organizations
