Talent500 is hiring for one of its clients.
Who are we:
Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.
CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.
India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide.
Lead IAM Support Analyst, SailPoint
Key Responsibilities:
Operational & Technical Support:
- Provide Level 2 support for SailPoint IdentityIQ, resolving complex incidents and service requests.
- Monitor and manage SailPoint IIQ jobs, tasks, and workflows, including aggregation, provisioning, certifications, and maintenance activities.
- Troubleshoot failures related to access requests, provisioning, deprovisioning, certifications, and lifecycle events.
- Perform root cause analysis and recommend corrective and preventive actions.
Identity Governance & Administration:
- Support Joiner, Mover, and Leaver (JML) processes across enterprise systems.
- Validate access assignments, roles, and entitlements to ensure compliance with internal policies.
- Assist with user access certifications and attestations, including resolving campaign issues and reviewer escalations.
Integrations & Platform Support:
- Support and troubleshoot SailPoint connectors and integrations, including Active Directory, Azure AD, LDAP, HR systems, databases, and business applications.
- Analyze SailPoint, application, and system logs to diagnose errors and performance issues.
- Support workflow execution and basic rule troubleshooting (BeanShell) under guidance of IAM engineering teams.
Incident, Change, and Compliance Support:
- Document incidents, problems, and resolutions in the ITSM tool in accordance with process standards.
- Support audit and compliance activities by providing evidence related to access reviews and provisioning controls.
- Participate in change management activities, including platform upgrades, patches, and regression testing.
Documentation & Continuous Improvement:
- Maintain and update operational procedures, runbooks, and knowledge base articles.
- Identify trends in incidents and recommend process or automation improvements.
- Adhere to IAM SLAs, controls, and security best practices.
Work Environment & Requirements:
- May require working in shifts.
- Participation in on call rotation or afterhours support for critical incidents.
- Support scheduled maintenance or release activities outside normal business hours.
Technical Skills:
- Practical experience supporting SailPoint IdentityIQ in a production environment
- Strong understanding of IAM concepts, including identity lifecycle management, access governance, and RBAC
Working knowledge of:
- Active Directory and Azure AD.
- LDAP fundamentals.
- Java based applications and log analysis (e.g., Tomcat logs).
- Familiarity with SQL, REST APIs, and XML/JSON.
