Principal Responsibilities
Leverage New Technologies and Integration:
- Possess deep understanding of HR technologies and to identify and evaluate opportunities where technologies can be leveraged. Develop a framework to improve organisation needs, and enhance employee experience
- Drive adoption on a national level, ensuring support to the integration of new technologies or tools that improve HR services and operations
- Integrate all HR systems and platforms, maintaining data accuracy and integrityEnsure accurate data entry and follow up on data discrepancies
- Focus to build solutions that align with the requirements of organisation's diverse employee base
Employee Support:
- Supervise team members to ensure tasks are completed within Service Level Agreements (SLA)
- Lead a team to serve as a primary contact for employee queries related to HR services, such as benefits, payroll, policies, and other HR procedures
- Provide timely, accurate, and professional responses to employee inquiries through various communication channels (phone, email, and in-person)
- Assist in resolving HR-related issues or escalate more complex queries to the appropriate HR department
HR Administration:
- Manage end-to-end transactions of the employee lifecycle on HR systems, ensuring data accuracy and timeliness
- Maintain accurate employee records in HRIS (Human Resource Information System), ensuring data integrity and confidentiality
- Process employee changes, including new hires, transfers, promotions, terminations, and leave requests, in a timely and efficient manner
- Administer employee benefits programs, including enrollments, changes, and terminations.
- Support the payroll process by ensuring accurate data is submitted on time
- Generate and manage reports and MIS for a workforce of 10,000+ employees
Onboarding Offboarding:
- Assist with the onboarding process for new hires, ensuring they are set up with necessary tools, resources, and information
- Provide support for the offboarding process, including exit interviews and ensuring all documentation and equipment are returned
Process Improvement:
- Identify opportunities for improving HR processes and workflows to enhance efficiency and employee satisfaction
- Participate in the development and implementation of HR initiatives and projects, such as system upgrades or process changes
Education and Experience
- Masters degree in Human Resources, Business Administration, or a related field is mandatory
- 6-10 years years of experience in HR operations, HR shared services, or a related HR field
- Proficiency in HRIS/HRMS platforms like Workday, SAP SuccessFactors, Oracle HCM, or similar systems
- Knowledge of payroll and time management system will be preferred
- Hands-on experience with system implementations, integrations, and upgrades
- Familiarity with cloud-based HR solutions and SaaS models
- Knowledge in advanced reporting and analytics tools such as Power BI or Tableau
- Understanding of key HR metrics (e.g., attrition, employee engagement, productivity)
- Experience in process automation using tools like RPA and workflow optimization
- Deep understanding of service delivery models for shared services
- Experience with collaboration platforms (e.g., Slack, Microsoft Teams) and their integration with HR systems
- Has working knowledge of Google Suite (Google Sheets, Slides) and Microsoft Office Suite (Excel, Word, PowerPoint)
- Excellent communication, organizational, and interpersonal skills
- Strong attention to detail and ability to maintain confidentiality
- Ability to work collaboratively in a team environment
