Location: Hosur
Candidate should know (speak) Tamil
Responsibilities:
Occupancy & Capacity Governance
- Own end-to-end occupancy planning, bed allocation, consolidation and capacity utilization across all hostels.
- Maintain a single source of truth for capacity, occupied beds, vacant beds, resident category and bed ownership.
- Drive weekly occupancy reviews using manpower forecast, ramp-up/ramp-down plans and hostel demand projections.
Data Accuracy & Reporting
- Establish and govern real-time hostel dashboards for occupancy, utilization, vacancies, complaints, incidents and compliance.
- Ensure reconciliation between HR data, attendance data, hostel records and billing data.
- Publish weekly and monthly leadership MIS with actionable insights and exception reporting.
Billing & Cost Controls
- Own actual vs billed reconciliation for beds, meals and hostel services before invoice approval.
- Eliminate commercial leakage arising from vacant beds, excess billing, incorrect occupancy records and cross-charging.
- Drive cost optimization through occupancy improvement, consolidation and contract renegotiation.
Food Operations & Consumption Management
- Separate food governance from bed governance.
- Implement resident-level or hostel-level meal consumption tracking.
- Ensure food billing is linked to actual consumption wherever feasible.
- Monitor food quality, hygiene, menu compliance, wastage and resident feedback.
Contract & Vendor Governance
- Maintain complete visibility of hostel contracts, lock-in periods, notice periods, deposits, SLAs and exit clauses.
- Conduct Vendor QBRs and SLA reviews.
- Drive hostel onboarding, renewal, renegotiation and exit governance.
Hostel Consolidation & Exit Management
- Lead hostel closure, consolidation and relocation projects.
- Manage resident movement, asset recovery, vendor exit, billing stoppage and closure audits.
- Ensure no disruption to resident experience during hostel transitions.
Digitalization & Automation
- Act as business owner for hostel management systems and e-Sparsh integration.
- Drive automation of occupancy tracking, billing validation, meal tracking and reporting.
- Define requirements, UAT, adoption and dashboard validation.
Demand Planning
- Convert manpower forecasts into bed demand plans by ODL, CDL, FTE, apprentices and temporary workforce.
- Maintain rolling 6–12 month capacity forecasts and readiness plans.
Resident Experience & Risk Management
- Own grievance closure, wellbeing, safety, discipline and resident engagement programs.
- Develop relocation, mixed-population and contingency plans to mitigate operational and ER risks.
- Ensure consistent resident experience across company-owned and external hostels.
Cross Functional Governance
- Lead governance with HR, SCM, Finance, IT, Security, Admin, EHS and Operations.
- Track all action items with DRI, target dates, ageing and closure evidence.
- Drive audit readiness and compliance reviews through structured governance.
Own end-to-end hostel operations governance including occupancy, demand planning, food, billing validation, digital systems, vendor management, reporting, cost optimization, resident experience and compliance across all company-owned and external hostel facilities.
Qualifications:
- Bachelor's degree in Hospitality Management, Facility Management, Social Work, Business Administration, or any related discipline.
- 12 to 15 years of experience in large-scale residential facility management, hostel/dormitory operations, hospitality operations, or employee accommodation management.
- First Aid certification from St. John Ambulance Association or equivalent is preferred.
- FSSAI FoSTaC certification or equivalent food safety training is preferred.
