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Lead - Global Network Operations

Tata Communications Limited
Pune, India
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Job Description

Job Description

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose of your Role

To support Microsoft Teams Direct Routing and Meeting rooms for customers.

You will be accountable for
(Key Responsibilities)

Use proactively.

Reporting and handling customer call for review of Managing Teams Direct Routing infrastructure of the customer.

Manage Endpoints like SBC, gateway, and Meeting room endpoints.
Working on reported tickets and maintaining SLA.
Working on any issues reported by customer and responding to emails.
Monitoring the service, identifying, and fixing the issvice.

Desired Skill sets

Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems
Good communication skills
Team player
Quick Learner.




More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Network Operations
Employment Type:
Full time

About Company

Tata Communications Limited

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 144400967

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Last Updated: 16-03-2026 06:05:39 AM
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