Job Purpose:
The role of Lead - Goa Garage Cafe will be completely responsible for establishing the Garage Cafe as a must visit property in Goa and create superior customer experience through the Cafe.
The position will report to the Head - Brand Strategy & Operations and work closely with the Global Brand Commercial Organization.
Position Overview:
Location: Goa
Position Title: Lead - Goa Garage Cafe
Reports to: Head - Brand Strategy & Operations
Function: Brand
What you'll do:
- Drive the revenue and operations for the Garage Cafe and build it as a flagship brand beacon
- Fully responsible for all aspects of all departments of the property, with focus on the cafe but expanding to sales and service of motorcycles.
- Evolve the property into a destination cafe in Goa by building the right experiences and managing demand gen
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
- Conduct regular operations team meetings with all the Leads to discuss routine operational matters, sales targets, user feedbacks and action taken for service recovery, and also any staff issues.
- Ensure SOP implementation in all departments and check the same during routine operational checks.
- Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
- Monitor the coordination between all departments for smooth & efficient operations
- Assessing and reviewing customer satisfaction and service recovery process
- Identifying staff learning needs and assisting with development
- Conduct regular meetings with marketing for enquiry & follow up & conversion to grow up the business
- Responsible for the overall management of the operation of the hotel
- Any other duties assigned.
What you'll bring:
Experience:
- 7+ years of experience in Hospitality & retail industry.
- Possessing clear brand sensibility and creative abilities.
- Passion for motorcycling and experience of working with Lifestyle/youth brands would be an advantage.
Qualification: Bachelor Degree (Full Time) - Specialization in Hospitality / Retail
Ready to Join Us
Apply via our website today. Join our trailblazing team and be a part of our legacy! So why wait Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.
