Lead Facility Management

To oversee end-to-end facility management operations , ensuring high standards of workplace hygiene, cafeteria services, courier and mailroom operations, vendor performance, and overall building readiness. The role ensures a safe, efficient, and seamless working environment that supports business operations and employee experience within the office facility.

Facility Operations Management

• Manage day-to-day operations of the Center including housekeeping, pantry, canteen, mailroom, courier services, reception, and general office administration
• Ensure high facility upkeep standards through regular inspections, audits, and timely issue resolution
• Oversee space management, workstation readiness, meeting room operations, and seating allocation
• Coordinate with building management teams for utilities, maintenance, and infrastructure needs

Housekeeping & Hygiene Management

• Ensure consistent housekeeping standards across all floors, workspaces, labs (if applicable), washrooms, and common areas
• Maintain hygiene checklists, inspection schedules, and cleaning protocols
• Drive waste segregation and ensure adherence to safety and hygiene norms

Canteen & Food Services Management

• Manage canteen operations including vendor coordination, menu planning, quality checks, and service standards
• Monitor food hygiene, pricing compliance, and employee feedback for continuous improvement
• Handle all cafeteria-related escalations and ensure smooth dining operations

Courier, Mailroom & Logistics Support

• Oversee inbound and outbound courier services, mail handling, and distribution mechanisms
• Maintain accurate records, turnaround times, and service-level adherence
• Ensure secure handling of confidential material and operational efficiency

Vendor Management & Contract Governance

• Manage service providers including housekeeping agencies, cafeteria vendors, courier partners, and support contractors
• Conduct vendor evaluations, monitor SLAs, and ensure delivery of agreed service standards
• Support procurement processes for vendor onboarding, renewals, and negotiations

Facility Safety, Compliance & Documentation

• Ensure facility compliance with safety guidelines, statutory norms, and workplace standards
• Coordinate with safety/HSE teams for drills, audits, and corrective actions
• Maintain documentation for licenses, service reports, and facility checklists

Budgeting & Resource Optimization

• Assist in preparing facility budgets for housekeeping, cafeteria, maintenance, and shared services
• Track actual spends, optimize costs, and highlight variances
• Implement efficiency measures for utilities, supplies, and consumables

Stakeholder Management & Employee Experience

• Act as the primary facility point of contact for Innovation Center employees and leadership
• Address facility-related concerns and ensure a responsive, service-oriented environment
• Support events, meetings, and special facility requirements

Experience

• 5+ years of experience in facility management with exposure to modern office environments
• Experience managing housekeeping, cafeteria, and courier operations
• Strong vendor management and stakeholder coordination experience
• Knowledge of facility safety norms, hygiene protocols, and statutory compliance