Cascade Headway Pvt. Ltd. is seeking a smart and active Lead Manager to handle incoming leads and manage first-level communication with clients. The candidate should have good communication skills and the ability to interact professionally with customers in multiple languages.
Requirements
- Minimum 1 year and maximum 2 years of experience in lead handling, customer support, telecalling, or sales coordination.
- Fluency in English and Malayalam is mandatory.
- Knowledge of Hindi and Tamil will be an added advantage.
- Good communication and interpersonal skills.
- Ability to respond to leads quickly and professionally.
- Basic computer and CRM knowledge preferred.
- Strong follow-up and coordination skills.
Responsibilities: - Handle incoming leads and client inquiries.
- Communicate with clients through calls, messages, and emails.
- Qualify and assign leads to the concerned team.
- Maintain lead data and follow-up records.
- Ensure smooth first-level customer interaction and support.
Preferred Candidate:
- Energetic and confident communicator.
- Good team player with a professional attitude.
- Able to manage multiple leads efficiently.
Benefits
At Cascade Headway Pvt. Ltd., we believe in building a strong, growth-driven, and employee-friendly work culture. Along with an exciting opportunity to work on real-time Zoho implementation projects across multiple industries, we offer the following benefits:
Career Growth & Learning
- Opportunity to work on advanced Zoho implementation and digital transformation projects.
- Exposure to real-time ERP, CRM, Finance, HR, Inventory, and Automation projects.
- Hands-on experience with multiple Zoho applications and enterprise-level workflows.
- Support for Zoho certifications and professional skill development.
- Career growth opportunities within a fast-growing Zoho implementation company.
Performance Benefits & Incentives
- Attractive performance-based incentives.
- Project completion and implementation incentives.
- Annual performance appraisal and salary revision opportunities.
- Recognition and rewards for outstanding performance and innovation.
Employee Welfare & Corporate Benefits
- Health insurance / medical support benefits.
- Paid leave and company holidays.
- Employee engagement activities and team outings.
- Friendly and professional office environment.
- Corporate exposure through client meetings, seminars, and implementation projects.
- Opportunity to work with international and domestic clients.
Work Environment
- Collaborative and supportive technical team.
- Opportunity to directly contribute to business process transformation projects.
- Exposure to modern business technologies, APIs, automation, and integrations.
- Structured project management and learning-oriented culture.
Additional Advantages
- Experience working with a Zoho Premium Partner ecosystem.
- Opportunity to participate in workshops, client events, and training programs.
- Exposure to multiple business industries including manufacturing, healthcare, retail, logistics, finance, and services.
- Stable long-term career opportunity in the growing ERP and SaaS industry.
