Location: New Delhi (Naraina Vihar)
Experience: 10+ years
Work Mode: Full-time | In-office
About Roadcast
Roadcast is a leading logistics automation platform helping businesses scale with our AI-powered mobility management suite. We specialize in vehicle tracking, fleet management, and field force automationempowering enterprises to streamline operations and drive efficiency.
Role Overview
We are looking for an experienced Lead Enterprise Key Account Manager to oversee key enterprise clients while managing a team of Client Servicing Executives and Junior KAMs. This role requires strong leadership, strategic account planning, and the ability to drive revenue through upselling and cross-selling. Travel to client locations will be required as needed for reviews, escalations, and relationship strengthening.
Key Responsibilities
Team Leadership & Mentorship
- Lead, mentor, and guide Client Servicing Executives and Junior KAMs.
- Ensure the team delivers high-quality service, timely resolution, and strong client engagement.
- Monitor team KPIs and drive performance improvements.
Enterprise Account Management
- Own relationships with key enterprise accounts and understand their operational challenges.
- Serve as the primary point of contact for senior stakeholders and CXO-level clients.
- Conduct quarterly/annual business reviews and drive alignment on goals.
Revenue Growth & Strategic Expansion
- Identify and execute upsell and cross-sell opportunities across Roadcast's suite of products.
- Build and execute strategic account plans to achieve revenue and retention targets.
- Work closely with Sales and Product teams to drive solution adoption.
Project & Service Delivery Oversight
- Oversee end-to-end onboarding, implementation, and product usage success.
- Ensure timely resolution of issues by coordinating with Operations and Tech teams.
- Travel to client sites for reviews, escalations, and relationship-building activities.
Insights & Collaboration
- Track industry trends and competitive insights to strengthen account strategy.
- Share client feedback with leadership to influence product enhancements and business strategy.
Required Qualifications & Skills
- 10+ years in Enterprise Account Management, B2B SaaS, Mobility Tech, or related fields.
- Demonstrated success in managing large enterprise accounts and leading teams.
- Strong communication, stakeholder management, and negotiation skills.
- Ability to manage complex enterprise sales cycles and multi-functional coordination.
- Willingness to travel as needed.
- Experience in logistics, fleet management, or transportation tech is a strong advantage.
What We Offer
- Leadership role with ownership of high-impact enterprise accounts.
- Collaborative, fast-paced, and growth-driven environment.
- Attractive compensation with performance-linked incentives.
- Opportunity to work directly with senior leadership shaping the enterprise business.
