Lead Engineer 2 - Sustain ALTERYX Incident Coordinator

Pepsico

Hyderabad

4-9 Years

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Posted 18 days ago
Over 100 applicants

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Job Description

The role will interact directly on the design/development of incident break fixes and maintenance of the solution and will have to work closely with the various detail design & development teams. This role will require a strong background in technical solutions which are part of Mosaic architecture such as TM1, Alteryx, Data Lake.

Responsibilities

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.

Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake

Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
Act as a resolver and communicate with the customer as required.
He is a member of a technical, operations, or application management team or supplier.
Monitor the teams tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
Handle tickets escalations to the Service Controller.

Qualifications

University education (BS /BA level) or equivalent work experience
4+ years of experience in Alteryx
6+ years of Information Technology

Technical Skills

Alteryx Designer
SQL, MySQL
Python
Tableau
Data Analysis, Predictive Modelling, Forecasting
ODBC driver
SAP & Oracle exposure
Service Now, Jira or other ticketing tools

More Info

Job Type:

Permanent Job

Industry:

Food and Beverage

Role:

Data Analyst

Function:

Analytics/Business Intelligence

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Pepsico

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place. Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better.

Job ID: 133793663

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