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We are seeking a highly skilled ServiceNow Developer to design, build, and sustain AI‑powered employee experiences using Now Assist, AI Search, and Virtual Agent as part of the Digital Employee Experience (DEEx) program.
This role focuses on applied Generative AI, semantic search, and conversational workflows embedded directly into the ServiceNow platform. The ideal candidate combines strong ServiceNow engineering skills with hands‑on experience integrating GenAI, enterprise search, and multi‑system workflows in a governed, production environment. This role focuses on integrating generative AI, predictive intelligence, virtual agents, and agentic AI workflows, with a strong emphasis on security, scalability, and compliance with governance requirements. You will collaborate closely with engineering, data science, product management, and AI governance teams to ensure AI solutions meet business goals and ethical standards
Technical Skills
. Strong hands on experience as a ServiceNow Developer in enterprise environments
. Proven experience with Now Assist, AI Search, Virtual Agent, and Knowledge Management
. Practical experience integrating Generative AI into production workflows
. Solid understanding of semantic search, embeddings, and AI driven retrieval
. Experience building secure REST APIs and integrating ServiceNow with external systems
. Familiarity with ServiceNow testing frameworks (ATF) and DevOps practices
Enterprise Delivery Skills
. Experience working in governed, security-conscious environments
. Ability to translate business use cases into scalable technical solutions
. Strong troubleshooting and root cause analysis skills
. Comfortable working across HR, IT, Security, and Product teams
Preferred / Differentiating Skills
. Experience with agentic AI or workflow-driven AI assistants
. Conversational UX design (multi-turn dialogs, intent handling, escalation patterns)
. Multilingual or dynamic translation use cases
. Rapid prototyping and POC delivery in evolving AI programs
What Success Looks Like
. Employees find answers faster through AI Search and conversational experiences
. Now Assist responses are accurate, grounded, and trusted
. Integrations work seamlessly across enterprise systems
. AI features scale safely from pilot to production
. The platform remains stable, test covered, and upgrade ready
7-8 years of progressive hands-on development experience in the ServiceNow Platform
. Bachelor of Computer Science
. ServiceNow Certified Implementation Specialist - AI & Virtual Agent
This certification validates your ability to lead AI-driven experiences and virtual agent deployments across the platform.
PepsiCo, Inc. is an American multinational food, snack, and beverage corporation headquartered in Harrison, New York, in the hamlet of Purchase. PepsiCo's business encompasses all aspects of the food and beverage market. It oversees the manufacturing, distribution, and marketing of its products. PepsiCo was formed in 1965 with the merger of the Pepsi-Cola Company and Frito-Lay, Inc. PepsiCo has since expanded from its namesake product Pepsi Cola to an immensely diversified range of food and beverage brands. The largest and most recent acquisition was Pioneer Foods in 2020 for $1.7bn [3] and before that it was the Quaker Oats Company in 2001, which added the Gatorade brand to the Pepsi portfolio and Tropicana Products in 1998.
Job ID: 145623151
