Job Description

Overview

We are currently looking for a Global IT Infrastructure & Operations Analyst to join our team in Europe. The Global IT Infrastructure & Operations accountabilities include:

Provide global infrastructure technologies and end-user services focused on availability, quality, cost, and reduced time-to-delivery.
Define and govern integrated service management practices across global and sector IT services and products.
Optimize global IT assets and services.
Manage and provide Software Licenses.
Provide analytics and derive insights that drive continuous service improvements.
Prevent business disruption via integrated monitoring and automation.

This role supports the IT Infrastructure & Operations Asset Management Team in Europe.

The primary objective of IT Asset Management is to enable the IT organization to provide effective service to its customers at a justifiable cost through asset lifecycle management. IT Asset Management creates this lifecycle by integrating the key activities of asset management into a unified discipline, focused on the hardware and software that make up our infrastructure and applications. Key activities are: procurement, financial management, contract management, supplier selection, warehousing, maintenance and warranty management, and retirement.

Responsibilities

Control the lifecycle management of the IT assets in Europe
Support regional, sector and global demands for IT assets.
Execute Asset Management internal controls in Europe sector.
Support Internal reconciliations, local and global IT audits of software applications.
Implement Continual Service Improvement (CSI) the processes needed to manage all existing and future IT Asset lifecycle.
Maintain the accuracy and completeness of inventory of hardware and software & track the current usage. Resolving gaps identified in Weekly Key Quality Indicators (KQI).
Assist IT Purchasing Managers in procuring Hardware & Software and work with Europe sector users to understand IT Asset needs, identify appropriate solutions and help source cost effective vendors.
Proactively identify purchasing, leasing, maintenance, and usage trends and identify and needed corrections to minimize costs.
Interacts with other IT and business team management to drive the IT Asset Management team vision on optimizing assets and costs.
Periodically build and communicate scorecards related to assets management lifecycle to understand asset lifecycle status, process variances, and cost drivers

Qualifications

University / College Degree in Social Sciences, Business Management, Computer Science, Master of Information Science, or related field, or related professional experience
Experience in Hardware & Software Asset Management (Compliance, licenses Software Terms and Conditions) a plus.
Experience using myIT Services is required.
Data Management skills to develop insights and analytics to guide key decisions is a plus.
ITIL certification is preferable
Knowledge on local regulations and governmental requirements, reporting capabilities is required
Effective written and verbal English communication skills is a must
Experience in Program, Project, Service Management
Strong vendor management, communications, influencing and partnering skills
General Technical knowledge and background to understand and apply technology relating to Hardware Infrastructure (PCs, Servers, Network Equipment, Printers, etc.)
Ability to work with senior IT and Business management Teams.
Must be extremely organized and pay attention to detail.
Detail oriented with strong analytical and problem-solving skills.