Lead Digital Product Manager - Customer Identity and Access Management

Job Description

In this role, you will:

Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

Act as key participant in large-scale planning

Review and analyze complex digital strategy for product/functionality/experience area

Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

Lead a broad team of digital professionals to meet deliverables and drive new initiatives

Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

Potentially lead projects, teams or serve as a peer mentor

Required Qualifications:

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Proven knowledge of Customer Identity and Access Management (CIAM) processes, framework, policies and systems.

Strong leadership skills with experience leading efforts that require integration of multiple technology systems, operations, or customer service processes

Strong knowledge of CIAM principles, methodology, and technologies such as SSO, SAML, OAuth, SCIM, JWT, OIDC, MFA

Previous experience and knowledge with related 3rd party CIAM solutions and platform.

Excellent communication & presentation skills

Previous product management experience in the following areas:

-Portal administration and entitlement capabilities, such as customer identity access management

-Customer enrollment systems

-Product management experience with web UI frameworks and design systems, web application development and SaaS web platforms

-Launching and scaling new products or product enhancements within an Agile framework

Previous experience launching and scaling new products or product enhancements within an Agile framework

Previous experience with related vendor solutions such as Ping Identity a plus

Job Expectations:

Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment

Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise.

Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking.

Coordinate highly complex activities and guidance to others.

Provide vision, direction, and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact.

Strategically engage with all levels of professionals and managers across the enterprise Serve as an expert advisor to leadership in any of the following areas: access and authorization, collaboration and communication, and front-end enablers.

Define features and requirements as part of the overall Digital Capabilities roadmap in an Agile framework