Lead Device Architect

The purpose of the End User Device Lead Architect role is to ensure our workforce has the right Desktop/Laptop, Mobile and Print solution to meet their requirements. All of which must work seamlessly and continue to be current and relevant to the business.
This role is responsible for the strategy and development of our End User Devices, working closely with the Lead Architects across the End User Services portfolio and the application and infrastructure teams to ensure lifecycle management is managed effectively, working closely with the Technology Innovation Delivery Excellence Team (TIDE) on new services and pilots, as well as with the Customer Effectiveness Team to ensure new services and upgrades are introduced effectively to support our business. This team also works closely with the Cybersecurity and Infrastructure team to ensure services are secure and optimized.
The End User Device Lead Architect Role:
Responsible for the Strategy, Roadmap, Architecture, Design, Engineering and Lifecycle Delivery of our End User Devices, ensuring they are current and meet the needs of the business. These technologies include physical devices, Operating Systems, Device Software, printing and mobility services.
Govern the upgrades and compatibility of End User devices to ensure seamless upgrades to the business and new functionality and capabilities are introduced effectively
Simplify the environment so our technology is current and delivers a great customer experience
Responsible for the management, prioritisation and execution of demand
Engages with key Stakeholders and Customers to ensure these technologies meet customer needs.
Manages our technology partners effectively to ensure that our services are optimised and cost effective
Reports to the Strategy, Tools and Platform, Head of Architecture and Engineering
Key Accountabilities
Responsible for the strategy, roadmap and engineering of our End User Devices, working with key Stakeholders to ensure new capabilities and tools are prioritised and delivered effectively
Lead a strong technical team to deliver the right technology services to the business to deliver a great customer experience across these services
Architecture governance for the Device portfolio to ensure all our technology solutions are designed and implemented to work seamlessly with our applications and infrastructure to deliver a great customer experience.
Work across the Infrastructure and Applications team to ensure effective lifecycle management so our IT tools and services are optimised for the business.
Candidate Knowledge, Skills and Experience
Critical Experience
Significant IT experience in Leading Global Services
Significant experience in the management and delivery of large scale, complex technology services roadmaps
Must have experience in managing enterprise engineering teams with a successful track record in driving technology and organisational transformation and simplification through robust architecture governance
Must have held a Domain Architect role in large enterprise organisation
Must have managed global teams
Skills
Strong technical understanding of end user computing, mobility and printing
Strong Stakeholder Management
Strong Supplier and Vendor Management
Good technical understanding and naturally driven to leverage technology to digitise and optimise our business appropriately
Good understanding of Collaboration and Conferencing technologies and emerging trends.
Ability to create the right vision, strategy, and roadmap and implement effectively, taking people with them.
Experience of developing and enhancing global Services across international sites and a dispersed team
Familiarity of working in an international, multi- time zone support environment.
Strong People, Team Leadership and Management skills, with demonstrable evidence of creating high performing teams and delivering operational excellence.
Natural ability to continually challenge and drive change in pursuit of excellent customer service.
Strong written and verbal communication skills.
Operationally and politically astute and tenacious, being able to cut through issues to deliver excellent customer service.
Other