Lead Data Engineer

L2 Operations Engineer – Data Tribe

Level 2 operations role for data and analytics platforms.

Support level

L2 Operations

Domain

Data & Analytics Platforms

Scope

Power BI, Snowflake, Tableau, Platform Access, Licences & Stability

Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and escalate to L3 when needed.

Process

• End-to-end incident management, from L1.5 escalation to closure.
• Fix L2 production break-fix issues. Escalate to L3 with findings.
• Analyse application stability and tune performance.
• Manage user access to data platforms.
• Track software licences and expiry dates.
• Work with admin teams on user, space and server patch queries.
• Join RCA and Defect Elimination Plan (DEP) reviews.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Update SOPs and knowledge-base articles.
• Work with Database, Hosting, IDAM and Network on cross-tower issues.

Technology / Tool

Fivetran, AWS Glue, Airflow, Snowflake, DBT, Power BI, Tableau, Informatica MDM, Datadog, AWS CloudWatch, Terraform, GitHub, ServiceNow, Jira, Google BigQuery, Databricks, MCP.

Technologies

• Business intelligence and analytics platforms
• SQL and relational databases
• Application stability and performance tuning
• User access, space and licence management
• Data pipelines and ETL
• Python scripting

Experience

• 12 Years of L2 data platform support experience
• 24x7 support environment
• Tableau or Power BI administration: access, data sources and refresh failures
• Production break-fix and escalation
• Licence and access management
• Working SQL knowledge
• ITSM incident, problem and change processes
• Clear written and spoken English

Certifications

• Microsoft PL-300 (Power BI Data Analyst)
• Tableau Desktop or Server certification
• Snowflake SnowPro Core*
• DBT and Fivetran certification*
• Snowflake SnowPro Advanced: Administrator