Lead - Customer Success

• Building value-based customer relationships
• Gathering intelligent product feedback and recommendations from the customers
• Developing customer focused processes for ensuring customer success
• Applying domain expertise to close deals
• Ensuring high user adoption of the customer success management application
• Implementing best practices to improve customer success
• Ensuring smooth onboarding handoff

Skills youll need:

• A passion for customer success and laser focus on providing customer value.
• 8+ years of overall experience in dealing with customers.
• Ability to understand, articulate, interact with, and manage customer expectations
• Open to travel to customer locations on short notice, when required.
• Experience dealing with large, complex accounts, building relationships at the C-level.
• A 4-year degree in engineering or equivalent
• PMP is an added advantage
• Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus.