Lead Customer Success Growth

Role Purpose

Drive expansion within strategic accounts by strengthening executive relationships, increasing stakeholder engagement, building customer advocacy, and supporting cross-sell and upsell opportunities. Partner closely with Sales, CSLs, and Account teams to accelerate revenue growth from existing customers.

Key Responsibilities

• Own account growth and expansion programs across strategic customers
• Partner with Sales and Customer Success teams to identify and accelerate expansion opportunities
• Develop and execute account-based marketing programs for priority accounts
• Build executive engagement initiatives, customer advisory councils, and leadership forums
• Drive customer advocacy through references, case studies, testimonials, and speaker programs
• Increase stakeholder coverage and buying committee engagement within key accounts
• Develop account intelligence and relationship-building strategies
• Measure and report impact on expansion pipeline and account growth

Success Metrics

• Expansion pipeline influenced
• Revenue growth from strategic accounts
• Cross-sell and upsell opportunities supported
• Executive relationships established
• New stakeholders engaged across key accounts
• Customer references and advocacy assets created
• Advisory council participation and engagement
• Strategic account engagement scores

Experience

• 6+ years of experience in Customer Marketing, Strategic Account Marketing, Customer Success, Account Management, or Revenue Growth roles
• Experience working with enterprise technology, AI, analytics, SaaS, consulting, or digital transformation organizations