Lead Customer Success- Corporate

Lead Customer Success- Corporate

Location - Bangalore

Role Overview :

The Lead Customer Success will own the end-to-end relationship with corporate partners, ensuring a seamless customer experience from onboarding to renewals. The role focuses on driving stakeholder satisfaction, leading cross-functional execution, managing escalations, and helping customers maximize value from the Superset platform.

Key Responsibilities

● Manage the Enterprise Customer Success team, including goal-setting, coaching, workload allocation, and performance management.

● Own enterprise customer onboarding, adoption, satisfaction, renewals, and long-term account success.

● Define and track KPIs across implementation timelines, product usage, customer health, issue resolution, retention, and expansion.

● Establish structured review mechanisms, including account dashboards, weekly team reviews, escalation tracking, and quarterly business reviews.

● Collaborate with Sales, Product, Technology, and Operations to resolve delivery gaps, manage escalations, and identify growth opportunities.

Requirements | You'll be a great addition to the team if:

● You have 3+ years of handling a team and have experience in a product based company,

● You have excellent communication abilities including the ability to listen, understand, assist rightly to the clients

● You understand that maintaining relations is more about understanding people's psyche than just providing feature resolutions

● You are passionate about product craftsmanship and care about great customer experience

● Your experience working with cross-functional teams in a SaaS or a software company would be an added advantage.