Job Description
At Ennoventure, we are redefining the fight against counterfeit goods through patented invisible anti-counterfeit technology that enables authentication using smartphones. Backed by leading investors such as Fenice Investment Group and Tanglin Venture Partners, we are entering the next phase of global expansion.
Our mission is to build a world where authenticity prevails and every product and experience is verifiably genuine.At Ennoventure, innovation moves fast, collaboration fuels impact, and growth is not just encouraged — it is inevitable.
As the Lead- Customer Success, you will lead and scale Ennoventure's global Customer Success function, serving as a senior strategic advisor to enterprise clients. You will build a high-efficiency, automation-driven engine capable of managing growing customer volumes while maximizing the strategic value and long-term ROI of our solutions.
This leadership role is responsible for driving adoption and retention, improving NPS, expanding revenue through upsell and cross-sell initiatives, scaling CS operations, and building a high-performance team.
What will you do
• CS Function Leadership: Lead the Customer Success function as an independent business unit, overseeing team management, resource allocation, and strategic direction.
• Scale & Efficiency: Build scalable processes to support growing customer volumes, streamline workflows, and drive automation while maintaining high service quality.
• Strategic Account Expansion: Drive strategic account expansion by identifying business gaps and partnering with Sales on upsell and cross-sell opportunities.
• Team Leadership: Mentor and develop the CS team to ensure high-impact, value-driven client engagement
•Cross-Functional Collaboration: Work closely with Sales, Product, and Delivery teams to align customer insights with product enhancements and market expansion strategies.
• Stakeholder & International Relations: Manage executive-level relationships with global enterprise clients to ensure measurable ROI , KPI and improved NPS.
• Performance & Churn Management: Own the end-to-end customer lifecycle from onboarding to renewal, proactively managing churn and account health.
Requirements
• Bachelor's degree in Engineering or a related field (preferred).
• Proven experience in Customer Success, Account Management, or Customer Onboarding within a B2B SaaS environment.
• Demonstrated leadership experience with a strong track record in account expansion and global enterprise engagement.
• Strong automation mindset with experience leveraging CRM/CS platforms such as Salesforce or HubSpot to scale operations.
• Excellent presentation and executive communication skills, with the ability to articulate complex solutions to international stakeholders.
• Experience managing accounts across multiple global geographies.
Benefits
We believe that our people are the driving force behind our success, fueling big ambitions with bigger impact. We're building more than just a workplace, we're crafting a space where everyone feels seen, heard, and unstoppable. Here, you don't just thrive, you grow, innovate, and leave a mark that matters.
That's why we're committed to equipping you with the best: a Total Rewards Policy that integrates-
• Pay: A Competitive Salary that reflects your talent and drive!
• Financial Reward: Performance-based Rewards that recognize your impact.
• Well-being: Comprehensive Health Insurance & Mental Health Programs to keep you at your best!
• Learning: An ongoing investment in you and your skills.
• Personalized Development: Self-growth plans crafted to match your performance and career aspirations.
• Compensation Reviews: Regular reviews to ensure your value aligns with market trends
