Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Key Objective / Purpose of the Job: A core technical position for Genesys Cloud Contact center solution. Responsible for review of configuration requirements, Execute Configurations and Troubleshooting of operational issues. Requires proficient (Level 2) knowledge and understanding of Genesys Cloud architecture, Features, Architect, API Integrations etc. b) Major Activities Review of configuration requirements Configuration of Contact center requirements Create test plan as per Business requirement and validate all functionalities Provide Training to End users (Agents / Supervisors) Identify and resolve reported issues Prepare build documentation Interact with OEM / CFT for issue resolutions.
Essential Qualifications: Bachelor's Degree in Telecommunications, Engineering, Computer Science, Management Information Systems or related field, or equivalent experience. b) Requisite Skills: Technical Strong working knowledge and hands on in Genesys Cloud Contact center Call flow scripting Experience with contact center reporting platforms Very Good understanding on IVR Call flows. Multimedia Applications Chat, Email, SMS, social media Exposure to Integrations, Data Actions, OAuth etc. Genesys Cloud
