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Lead Content Strategy Analyst

Dynamic Yield
Gurugram
2-6 Years

This job is no longer accepting applications

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  • Posted 2 months ago

Job Description

  • Work with cross -functional teams and multiple Business/Product Owners to create original content and update existing technical content
  • Accountable for the successful completion of multiple high-quality projects within the technical writing function
  • Ensure updates are made to content in accordance to the CSD writing standards
  • Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile
  • Provide excellent customer service to our business partners and customers
  • Author in XML or markdown, a tool utilized for content creation and editing
  • Publish technical content to multiple platforms and output types, such as PDF, HTML, Wik, and online help file generation
  • Gathering/analysis of requirements/information
  • Analyzing, gathering inputs, and participating in the design of process improvement solutions for the teams documentation
  • New hire training and peer mentoring
  • Daily review and assessment of project intake portal (TAG)
  • All About You:
  • Experience with Project Management and Agile methodologies
  • Exhibit strong written and verbal communication skills
  • Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
  • Ability to analyze, explore, and recommend new tools and industry practices/ patterns
  • Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
  • Ability to identify the need for graphics and process flows to improve content
  • Ability to identify and implement process and strategy improvement opportunities with consideration for target audience, user experience, product life
  • cycle, documentation best practices, and user acceptance testing (UAT)
  • Team player, with the ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
  • Exhibit the highest degree of professionalism, accountability, and empowerment
  • to drive results
  • Experience with Microsoft Office products
  • Expert in content management systems (CMS) and other authoring tools, such
  • as Ixiasoft, Oxygen, XML, xMetal, and Visual Studio Code
  • Proficient in API and DITA/XML, including best practices with markups, tags, entitlements, and topic types
  • Experience as an information architect or with an information architecture team
  • Knowledge with Domo, Tableau or similar metrics tracking and reporting tools
  • Knowledge with SharePoint
  • Experience with Software Development Life Cycle (SDLC)/Design Methodology
  • Familiarity with product payment systems
  • Experience with creating content templates for our Business Partners
  • Experience with content localization
  • Advanced interpersonal skills, serving as an ambassador for standards
  • Information Architect Responsibilities:
  • Commit to 8 hours a week for support
  • Perform level 1 troubleshooting
  • Escalate level 2 concerns to core IA team
  • Test new software features in the CMS and Report bugs or identify potential features in the CMS
  • Report bugs or identify potential features
  • Perform DRM maintenance on monthly, quarterly, or annual basis
  • Communicate to writers about changes to procedures, enhancements, or defects
  • Advocate for specific to business needs on behalf of customer
  • Stay on top of current technology trends and processes

More Info

Job Type:
Permanent Job
Industry:
Software
Role:
Data Analyst
Function:
Analytics/Business Intelligence
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Dynamic Yield

Dynamic Yield by Mastercard enables teams to build personalized, optimized, and synchronized digital customer experiences, enhancing revenue and customer loyalty.

Job ID: 119027725

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Last Updated: 14-01-2026 10:28:01 AM
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