Lead Consultant - SCCM Infra Support and Deployment

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Lead Consultant - SCCM Infra Support and Deployment

Responsibilities
.Customer Support/Success engineer would be involved in delivering and supporting technical solution for organization%27s VDI components and Azure.
.Maintain corporate standard PC/Mac/Laptop images
.Prepare, install and support Windows and Mac OS systems
.Troubleshooting of complex incidents or those that simply need desk side assistance
.To create and update in-house documentation for the IT Service Desk
.Liaise with other IT teams regarding incidents requiring multiple discipline involvement
.Understand and comply with licensing requirements for software installed
.Understand and adhere to all elements of technical standards and security policy Understand and adhere to all elements of change management process
.Maintain an understanding of business direction and technical strategy providing advice and guidance to influence this where appropriate
.Thorough knowledge of and compliance with procedures and standards
.Microsoft Endpoint Management - Responsible for device management, maintaining the Intune/Autopilot environment OSD creation/maintenance, application packaging/deployment, Windows patching, hardware specs, etc.
.Administer, integrate and co-management (Intune-SCCM)
.Device Management - JAMF and Intune MDM
.Knowledge of SCCM Server upgrades, setting up remote SCCM Distribution points and be able to manage service point to provide policy and download content
.Provide engineering, software programming and scripting to support the release of new business applications functionality by deploying automatic installation packages
.Provide the application packages and feature updates to testing team for User Acceptance tests performing
.Retrieve the tested packages and feature updates for further deployment
.Provide application packaging services including releasing system software and applications into production, retiring applications and system software and the handling of exceptions
.Assure at a global level the software, patches and features updates deployment
.Coordinate Software deployments
.Conduct the deployment reviews and share results with customer
.Monitor the deployment issues and report on the deployment process
.Ensure SCCM client maintenance is running on the workstations
.Support, respond- to and resolve ad- hoc questions and issues from application owners, software developers and application package requestors and provide timely responses and solutions
.Be responsible for the full day- to- day operation of the application packaging services, including supporting software for use in Client environment and ensuring that only single versions of software are in use
.Report to client on the application packaging services activity and highlight any issues that require intervention
.Strong communication skills

Qualifications we seek in you!
Minimum Qualifications

.Graduate in any stream
.Planning and implementation of SCCM Patch management
.Good documentation skills to document processes to be published as service manuals.
.Knowledge and experience of supporting CAD and/or Adobe software
.Excellent working knowledge and experience with the Microsoft Office suite - Office 2013 and/or M365
.Desktop networking issues and diagnostics (TCP/IP/DNS etc)
.A general understanding of network technologies, VPN, remote access solutions, Terminal Servers & virus protection tools (Symantec)
.Strong interpersonal skills and the ability to effectively communicate with a wide variety of people at all levels
.Excellent written and verbal communication skills - articulate and diplomatic manner
.Resilient to cope with conflicting demands and able to prioritize duties and work under pressure
.Able to demonstrate initiative and a proactive approach to daily tasks
.Able to work independently and as part of an effective team
.Methodical, accurate and consistent attention to detail
.Ability to demonstrate a high degree of flexibility including shift and out of hours working
.Excellent organizational skills
.Able to manage sensitive and sometimes confidential information
.Self-motivated and able to take responsibility
.Able to manage and prioritize tasks and time efficiently
.Flexible attitude
.High level of technical awareness with PC's, Macs, Laptops and remote working
.Excellent working knowledge and experience with Microsoft Operating Systems including Windows 7,8,10
.Excellent working knowledge of the following within SCCM 2016
.Create%5Cimport applications and packages within SCCM
.Create application task sequences
.Troubleshoot application delivery issues
.Application delivery planning%5Cimplementation

OSD Creation and delivery via SCCM 2016
.Task sequencing building and troubleshooting
.HW Driver import and troubleshooting
.User State Migration
.UDI splash screen building
.Application delivery at build time
.WIM Build and Capture creation%5Ctroubleshooting
.MDT
.Windows 7, 8 and 10 Deployment experience
.Security Patch management with SCCM 2016
.Windows Updates

Preferred Qualifications/ Skills

.Planning and implementation of SCCM Patch management
.Good documentation skills to document processes to be published as service manuals.
.Excellent working knowledge and experience with the Microsoft Office suite - Office 2013 and/or M365
.Desktop networking issues and diagnostics (TCP/IP/DNS etc)
.A general understanding of network technologies, VPN, remote access solutions, Terminal Servers & virus protection tools (Symantec)

Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.