Your role, your impact
As an Oracle Cloud EPM Support lead Consultant, you'll provide day-to-day support for Oracle Cloud EPM clients, with a primary focus on Financial Consolidation and Close (FCCS) and Account Reconciliation Cloud Service (ARCS). Working with multiple clients across various industries, you'll support production environments, resolve issues, recommend process improvements, and help optimize Oracle EPM solutions. Your functional expertise, problem-solving skills, and ability to manage multiple priorities will be essential to delivering exceptional client support and service.
Your day-to-day
- Provide day-to-day support for Oracle Cloud EPM clients, primarily supporting FCCS and ARCS applications;
- Manage and resolve client support tickets through ticketing systems and support channels;
- Provide remote post-production support for live Oracle Cloud EPM environments;
- Configure, maintain, and support Oracle Financial Consolidation and Close Cloud (FCCS) and Oracle Account Reconciliation Cloud Service (ARCS);
- Support Reconciliation Compliance and Transaction Matching processes;
- Assist clients with financial close processes, metadata management, and system integrations;
- Configure and maintain ownership management within Oracle EPM environments;
- Recommend system enhancements and process optimization opportunities;
- Collaborate with clients to troubleshoot issues and provide functional guidance;
- Support clients through MS Teams and ticketing platforms including ServiceNow, JIRA, and Azure DevOps;
- Work with multiple clients simultaneously while ensuring timely issue resolution and service delivery.
Keys to your success
- 5+ years of experience with Oracle Financial Consolidation and Close Cloud (FCCS) and Account Reconciliation Cloud Service (ARCS), including hands-on configuration and implementation experience;
- Deep knowledge of Reconciliation Compliance and Transaction Matching;
- Expertise in financial close processes, metadata management, system integrations, and ownership management;
- Experience supporting Oracle Cloud EPM applications in a managed services or support environment;
- Ability to manage multiple clients and competing priorities effectively;
- Strong analytical, troubleshooting, and problem-solving skills;
- Strong verbal and written communication skills;
- Ability to work independently as well as collaboratively within a team environment;
- Strong organizational and time management skills.
Extra edge
- Experience with Enterprise Data Management Cloud Service (EDMCS);
- Experience with Hyperion Financial Management (HFM);
- Finance or Accounting educational background;
- CPA designation;
- BBA or related business degree;
- Experience supporting clients using ServiceNow, JIRA, and Azure DevOps ticketing platforms.
Language Skills
Our mission, your future
As a global network of trusted advisors, we create cutting-edge technological solutions to overcome today's challenges and anticipate tomorrow's needs. It all starts with the collaboration of a diverse team of passionate innovators, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.
Ready to leave your mark on engaging mandates and shape the future through digital transformation and strategic consulting Take your ambitions to the next level and discover your next exciting challenge with us!
Our commitments
- Our authenticity is our strength: The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment where we embrace our authenticity and leverage our unique perspectives to collectively build the future we all envision.
- An inclusive path to success: Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations , we welcome you to contact us. For more information, please visit our accessibility page: https://www.alithya.com/en/accessibility .
