Who We Are: (www.credera.com)
Credera,
trading as Areteans Technology is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experience and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organization that can scale due to our extensive footprint. As a values-led organization, our mission is to make an extraordinary impact on our clients, our people, and our community. We believe it is this approach that has allowed us to work with and transform the most influential brands and organizations in the world, from strategy through to execution.
More information is available at www.credera.com . We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.
Job Title: Lead Consultant - Decisioning (SDA)
Job Role: Pega Decisioning - CHD
Job Type: Full Time
Work Mode: Hybrid (3 Days per week Work From Office)
Location: Hyderabad, Bangalore, Chennai, Kolkata, Bhubaneshwar, Gurgaon, Pune
Job Description:
We are looking for a highly skilled
PegaDecisioning Consultant to join our team. The ideal candidate will have deep expertise in
Pega Decisioning and related technologies, with a proven track record of delivering decisioning solutions that drive customer engagement and business value.
SKILLS & EXPERIENCE :
- Certified Pega Decisioning Consultant with 4 – 5 years of relevant decisioning experience and at least 2-4 Pega projects implementation.
- Minimum 2 to 3 years of developing applications using Pega and having experience into Customer Decisioning Hub (CDH).
- Prior experience with Pega Infinity 24+ is highly preferred.
- Proven track record of successful implementations within Cloud environments.
- Extensive hands-on experience with 1:1 Operations Manager and Next-Best-Action (NBA) Designer.
- Proficient in data exchange standards, specifically JSON and RESTful APIs.
- Articulate what customer decision hub, always on marketing and AI mean in a particular sense, how does it deliver the business vision and objectives.
- Designing the decisioning logic. Build and test decision logic rules.
- Should have strong experience in design and development of decisioning projects with Pega decisioning and Pega Marketing. Conversant with designing NBA designer and all its features.
- Having understanding of latest (Infinity version of CDH) features of CDH will add more value.
- Experience in distributed systems, large scale non-relational data stores, data modelling is nice to have.
- Provide business and technical leadership in end-to-end project delivery utilizing latest features and tools available in Customer Decision Hub (CDH)
- Maintain knowledge of the CDH Architecture and all CDH design and implementation features
- Ability to present decisioning concepts and benefits, and influence stakeholders with help of LDA.
- Proficient to independently design PEGA CDH use case solutions from functional requirements and can prepare comprehensive technical specifications and solution architecture documentation.
- Solid understanding of reuse in terms of enterprise solutions seeking to determine and develop repeatable, efficient and optimal ways of implementing CDH.
- Knowledge on various PRPC concepts, PRPC flows, Ruleset, Assignments, Utilities, Decision, Class Structures, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors are preferable.
- Demonstrated knowledge of industry standard project delivery frameworks such as Agile/Scrum or waterfall.
Key Responsibilities:
- Work on End to end experience in defining solutions, design and implementation in Next Best Action Designer, Unified Campaign, Customer Car and Profile viewer, Inbound channel integrations, Always-on Marketing, contact strategy, segmentation, adaptive modelling, outbound campaign management, constraints.
- Use Operations Manager in the BoE environment
- Provide consultation and training to junior Decisioning architects.
- Can understand customer's enterprise technology landscape and the role of Pega CDH in the enterprise.
- Participate in requirement analysis and gathering workshops and ensure business requirements are converted to CDH expected inputs.
- Ensures that the application meets current business needs, but also supports future expansion for new features down the road.
- Resolves complex design and configuration problems to meet specified objectives.
- Prepares High Level Designs, low-code platform solutions and collate non-functional requirements.
- Provides estimates of time and resources required for delivering Use cases and modules and related artifacts applying agreed processes.
- Driving design, development, testing and deployment of maintainable solutions within PRPC Rules environment.
- Creating the technical design, developing the enterprise class structure and reviews infrastructure requirements such as data architecture definitions and data management plans.
- Experience with setup and execution of CDH components such as Adaptive model, Predictive Model, A/B testing, Simulation testing, performance reports and monitoring.
Preferred Qualification: (Optional/Good to have)
- Knowledge of components for enterprise architecture like enterprise beans is a plus.
- Experience in managing multiple client accounts, conversations, and solutions.
- Experience in Sales & Pre-sales activities fulltime or part time supporting CoE would be an added advantage.
- Experience on Pega banking frameworks like Smart Investigate, Smart Disputes, CLM-KYC, CS-FS, CLM-FS is good to have.
- Pega application upgrade experience from Pega 7 to Pega 8.x or higher Infinity versions.
- Experience in leveraging DevOps methods in projects.
