Lead Consultant, Artificial Intelligence/Machine Learning

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant, Artificial Intelligence/Machine Learning
In this role, you will be responsible for coding, testing, and delivering high quality deliverables, and should be willing to learn new technologies.
Responsibilities

.Provide Technical Support: Offer expert-level support for GenAI products and services, including troubleshooting, debugging, and resolving technical issues.
.Troubleshooting and Problem Resolution: Identify, diagnose, and resolve complex technical problems involving AI models, algorithms, prompts, and software.
.End User Interaction: Work directly with end users to understand their needs, gather requirements, and provide solutions for GenAI-related challenges.
.Platform Enhancement and Optimization: Support and maintain a scalable, fault-tolerant AI/ML platform, monitor and troubleshoot data pipeline and model inference performance, and optimize AI models for real-time applications.
.Collaboration: Collaborate closely with engineering, DevOps, and product teams to improve product features, functionality, and reliability based on customer feedback and ensure seamless deployment improvements.
.Documentation and Training: Create and maintain detailed documentation of support processes, issues, and resolutions for internal and external stakeholders. Assist in training customers and internal teams on best practices for using and maintaining GenAI products.
.Monitoring and Reporting: Monitor system performance, perform regular health checks, and generate reports on system status, incidents, and resolutions.
.Continuous Improvement: Stay up-to-date with the latest advancements in AI/ML/GenAI technologies and contribute to the continuous improvement of support processes and tools

Qualifications we seek in you!
Minimum Qualifications
.BE/B Tech/MCA
.Excellent written and verbal communication skills

Preferred Qualifications/ Skills

.Experience with natural language processing (NLP) and machine learning (ML) models.
.Familiarity with large language models (LLMs) such as GPT-3.5 Turbo, GPT-4.0, and GPT-4-O.
.Experience with OpenAI technologies and managing GenAI services in cloud environments.
.Understanding of MLOps practices and model lifecycle management.
.Familiarity with application monitoring solutions like Dynatrace and Splunk.
.Proven experience in technical support or engineering, preferably in AI/ML/GenAI environments.
.Expertise in GenAI models (e.g., GPT, Claude, PaLM2, Llama2) and frameworks (e.g., RAG, Agents, COT).
.Hands-on experience with cloud platforms (Azure, AWS, GCP) and DevOps tools.
.Database knowledge: SQL/Sybase/Mongo DB, any data warehouse (Snowflake, Databricks) experience.
.Strong proficiency in Python, Shell scripting, and other relevant programming and UI languages like Java, Angular, http protocols.
.Monitoring tools knowledge like Splunk, AppDynamics, Autosys, Grafana/ Loki/ Prometheus
.ITIL application support management processes: Incident/Problem/Service/Jira management.
.Familiarity with containerization technologies like Docker, Loki and orchestration tools like Kubernetes (preferably EKS or OpenShift).
.Excellent problem-solving, analytical, and troubleshooting skills with strong attention to detail.
.Strong command and control with good communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders across global teams.
.Bachelor's degree in computer science, Engineering, or a related field.

Why join Genpact
. Lead AI-first transformation - Build and scale AI solutions that redefine industries
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
. Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
. Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.