Lead Commercial Loan Servicing Representative

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative.

In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects

• Research, respond to and resolve complex inquiries

• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support

• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit

• Support loan trading and assignments

• Prioritize work and provide day to day work leadership and mentorship to the support team

• Lead or contribute to customer issue resolutions that require coordination amongst various teams

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor's degree in finance, Accounting, Business Administration, or related field.

• Minimum 6 months of experience in loan operations, 6 months in loan servicing, 6 months in lending processes.

Job Expectations:

• Ensure accurate and timely processing of loan transactions, including funding, booking, and servicing.

• Review and validate loan documentation for completeness and compliance.

• Manage Service Requests (SRs) within agreed SLAs and ensure quality checks before closure.

• Collaborate with internal teams (Collateral, QC, DA) to resolve discrepancies and ensure smooth workflow.

• Maintain accurate records and regularly update shared drives and systems.

• Identify process gaps and recommend improvements for efficiency and risk mitigation.

• Adhere to all regulatory and internal compliance requirements.

• Act as a subject matter expert for Agency and Member loan processes and assist in training new team members.

• Experience in trade settlements and familiarity with settlement timelines and processes.

• Strong understanding of loan documentation, collateral management, and regulatory compliance.

• Proficiency in loan management systems and MS Office (Excel, Word, Outlook).

• Excellent analytical and problem-solving skills with attention to detail.

• Strong communication and stakeholder management skills.

• Ability to work under tight deadlines and manage multiple priorities.

• Knowledge of Agency and Member loan processes preferred.