Job Description
Role Purpose
To establish and lead a Centre of Excellence (CoE) within the Credit function by creating a dedicated support structure (Credit + Technical), driving automation initiatives, enhancing operational efficiency, and enabling data-driven decision-making across the Credit ecosystem. This role will act as a strategic anchor for business-led projects, ensuring execution discipline, measurable outcomes, and pan-India adoption.
Key Responsibilities
1. CoE Setup & Structural Alignment
- Create and manage a dedicated support framework for Credit and Technical verticals aligned with Product and Business teams.
- Act as a single point of contact (SPOC) for automation, process improvement, and transformation initiatives within Credit.
- Build scalable processes and frameworks to standardize operations across regions.
2. Project Management & Execution
- Drive end-to-end execution of automation and efficiency-enhancement projects.
- Define clear project timelines, milestones, and deliverables ensure adherence through structured governance.
- Partner with Product, Technology, and Business teams to ensure seamless project rollout.
3. Automation & Process Improvement
- Identify opportunity areas within Credit processes (e.g., underwriting, TAT reduction, policy adherence).
- Translate business challenges into actionable automation / digitization initiatives.
- Continuously assess process gaps and implement solutions for efficiency, accuracy, and scalability.
4. KPI Development & Performance Tracking
- Develop and implement KPIs and measurement frameworks to track effectiveness of initiatives.
- Ensure availability, accuracy, and consistency of data points across systems.
- Monitor adoption across pan-India teams and drive corrective actions where required.
5. Adoption & Change Management
- Drive organization-wide adoption of initiatives through structured communication and training.
- Ensure consistent usage and behavioral alignment across regional teams.
- Track adoption metrics and derive insights to improve implementation effectiveness.
6. Stakeholder Collaboration
- Collaborate closely with:
- Credit leadership
- Business teams
- Product & Technology teams
- Operations & Risk stakeholders
- Ensure alignment between strategic goals and execution priorities.
- Influence stakeholders to drive transformation initiatives effectively.
7. Delivery & Governance
- Ensure timely delivery of all projects with measurable outcomes.
- Establish governance mechanisms including review cadences, dashboards, and escalation protocols.
- Present regular updates to senior leadership with insights on progress, risks, and outcomes.
