Lead Cisco CVP Engineer

Supporting Experience on Cisco contact center CVP application solutions & 3rd party integration.

• Basic Scripting for call flow change or Holiday request.

• Should have knowledge in Database interaction process by using Java applications

• Basic knowledge in SQL DB procedure and Oracle DB concepts.

• Knowledge and use of CVP application and integration experience with other Tools

• Basic knowledge in dynamic Java application concepts.

• Good knowledge in Cisco Call studio application.

• Have clear understanding on Telecom infrastructure

• Should be ready to work in 24/7 business support environment

• Should be having 4-7 years of experience on Cisco Voice platform.

• Should be having work experience onCVP/Call Studio/Java application platforms

• Should have strong verbal & written communication skills

• Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.

• Performs Root Cause Analysis & Track and update key performance metrics

• Act as a point of contact for all service delivery issues/ pending work/ escalations

• Provide team support and process improvements through individual contributions

• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

• Perform change management in accordance with change management procedures

• Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs

• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.