you could be the right candidate if you
- Have 10-15 years of total experience with any of these sectors: health insurance, wellness, payments, financial services e-commerce, insurance core systems, insurance tele-sales & customer servicing. At least 3 years experience in health insurance is required.
- Have end-to-end knowledge of health insurance products, operations processes, and technology systems.
- Can understand high-level processes and can convert them into detailed business requirement documents.
- Have a proven track record of end-to-end implementation and business outcome delivery of significant insurance systems.
- You are an expert in designing wireframes, UX flows, customer journey maps, conducting usability testing, interpreting feedback, and incorporating insights into subsequent implementations.
- Are a true team player. Have the interpersonal skills and proven ability to collaborate & communicate effectively across disciplines such as Technology, Product, Operations, Marketing & Analytics teams to deliver high-impact solutions.
- Can function as an indispensable member of the team o Are passionate about operating iteratively.
- Are an effective communicator, can present your strategy and persuade stakeholders while solving user problems creatively and effectively.
- Able to identify and track the appropriate metrics to assess key processes/ capabilities in pursuit of continuous improvement.
- Have hands-on knowledge of Confluence & JIRA, behavioral analytics platforms, BI tools and SDLC tracking tools.
