The ideal candidate will have a proven track record operating Software as a Service (SaaS) platforms in a production environment, ideally within the ecommerce space. They will possess a wide variety of technical experience covering systems administration, cloud administration, networking, storage, security, virtualization and software deployment. A well-honed instinct for security and reliability is a must.
Responsibilities:
- Provide technical leadership to BizOps team members with supporting our on-prem and public cloud deployments
- Support a highly available, highly-secure, hybrid production environment running on Linux systems in public cloud and on-prem deployments using various open source applications
- Set standards and define detailed processes for effectively managing a production environment with minimal downtime
- Perform daily monitoring and maintenance of all hardware/software infrastructure components including servers, virtual machines, storage area networks, etc.
- Be proactive and predictive, solve problems before they happen
- Embrace DevOps practices & methodologies
- Carefully plan application deployments, migrations and upgrades to minimize service impacts
- Provide application and product support and troubleshooting of the Ethoca platform
- Use your experience to shape the future of our production infrastructure
- Be willing to learn new technologies and assist with architecture and design
- Work efficiently within a high security environment (Ethoca is PCI-DSS Level 1 certified)
- Communicate clearly and effectively to all levels of the organization
Position Requirements:
- Linux/Unix expert
- 5+ Azure experience
- 5+ years of Java application support experience
- 5+ years of Cloud technologies experience
- 2+ years networking experience (Ex. TCP/IP, UDP, Routing, Firewalls, load-balancers)
- Technical or team leadership experience in a 24/7 environment
- Computer Science or Engineering degree or equivalent experience
- Participate in on-call shifts, our infrastructure runs 24/7
- Security knowledge & experience (Ex. Encryption/Hardening/Certificates/PKI/SSH/VPN)
- Expert problem solver by applying problem analysis methodologies
- Experience supporting highly available and fault tolerant systems
What Sets You Apart:
- Azure certifications
- Java development experience
- Database familiarity or experience
- CI/CD experience
- Skill at automation (Ex. Orchestration, scripting or development)
- Zabbix, Dynatrace monitoring experience
- Docker or equivalent container-based technology experience
- Desire to automate everything & anything
- Software development education or experience
- Desire to document everything
- PCI-DSS or similar experience (ex. financial/government/healthcare)
- Understanding of the ITIL framework
