Lead AV Architect-Onsite/Bengaluru/Long term Contract

Key Responsibilities:

Lead and manage a team of managed service personnel involved in delivering

AV and Visualization Services, ensuring high performance, operations, and

compliance of AV and Visualization rooms.

Assign duties, instruct, direct, and check the work of team members, ensuring

quality assurance reviews of projects and support activities.

Serve as the point of escalation for operational incidents and service escalations,

coordinating maintenance, support, and compliance efforts.

Align team operations with Customer Enterprise IT and cybersecurity standards,

leading efforts in purchasing AV and Visualization hardware, software, and

technical services.

Create and manage inventories, documentation, reports, and metrics to ensure

efficient operations.

Ensure on-call and remote support availability as needed, fostering a culture of

continued learning and development within the team.

Manage performance of managed service providers, setting goals that support

the organization's strategy and objectives.

Function as a technical lead with supervisory responsibilities, planning,

organizing, and assigning work to achieve team goals and organizational

objectives.

Required Qualifications:

Education: Bachelor's degree in Computer Science, Management and

Information Systems (MIS), or a closely related field.

PUBLIC

Experience: Technical skills, experience, and relevant AV/VC certifications (e.g.,

Microsoft Teams, Crestron, Cisco, Poly, QSC). Proficiency in Microsoft Teams,

QSC - Level 2, Crestron - CTI Commercial Technician. Knowledge in Azure AD,

SIP, O365, standard network protocols, ITIL/ITSM-based processes, and

Information Risk Management/security compliance activities.

Leadership: At least 3 years in a supervisory or leadership role, demonstrating

strong leadership and team management capabilities