- Accountable for growing Eurofins Food Assurance business and achieving assigned sales targets for Personal Care product certification services.
- Successfully lead and deliver GMP+, IRCA, and other related certification trainings across India.
- Oversee overall service delivery, ensuring audits and trainings are conducted as per audit criteria requirements.
- Stay updated on skill development, regulatory, code qualification, and industrial requirements related to audits and certifications.
- Maintain competence and qualifications in various standards such as BRCGS Food, Packaging, FSSC, ISO 22000, GMP+, and accredited trainings.
- Keep abreast of local social, economic, and business environments to identify growth opportunities.
- Ensure turnaround time (TAT) for audit reports meets Eurofins procedures.
Supervisory Responsibilities
- Mentor and support technical executives, auditors, and back-office staff.
- Monitor and support operational activities to ensure smooth service delivery.
Duties and Responsibilities
- Achieve targeted revenue for Personal Care product certifications in India as defined by management.
- Prepare and present sales quotations and proposals to prospective and existing clients.
- Review contracts for new clients and maintain accurate customer and sales data in CRM.
- Provide monthly sales reports to the Director, Food Assurance – India.
- Develop and implement territory sales plans aligned with business goals.
- Lead, monitor, and support sales activities and performance of Business Development Managers and Executives.
- Identify and organize training for the sales team to enhance performance.
- Support regional marketing activities and update management on competitors and market trends regularly.
- Build and nurture relationships with clients, consultants, and industry associations.
- Ensure compliance with company policies and objectives.
- Proactively identify at-risk customers and implement retention strategies.
- Assist in payment collection and audit scheduling within the region.
- Review customer service and sales management procedures and recommend improvements.
- Travel regularly to various cities for client meetings.
- Coordinate resources for subcontractor auditors and trainers.
- Promote Eurofins programs through targeted strategic marketing initiatives.
- Provide input on new program development and implementation (standards or 2nd party audits).
- Ensure understanding and maintenance of impartiality in certification activities.
- Demonstrate management expertise in decision-making and leadership.
- Communicate effectively with all stakeholders including the Impartiality Committee and Directors.
- Ensure timely updating of qualifications, training completion, and participation in calibration and witness audits.
Qualifications
- Bachelor's degree in an appropriate discipline, preferably Food Science.
- Lead auditor certification in BRCGS, FSMS/FSSC/QMS or equivalent.
- ATP/Lead Tutor certifications in BRC, FSSC preferred.
- Minimum 5 years experience in operations, technical roles, or audits, preferably with a Certification Body (CB).
- Minimum 4 years experience in the food industry, preferably in production or quality departments.
- Strong product knowledge and market exposure.
