Perform a day-to-day administration and support for Atlassian Cloud tools, including JIRA Software, JIRA Service Management, Confluence, Bitbucket, Bamboo and StatusPage.
Configure and maintain the Atlassian tools to meet the needs of the business and follow the established Annalect standards.
Collaborating with other agencies, and internal teams to integrate Atlassian tools with other systems.
Manage permissions, and access control via Atlassian Access for corresponding tools and projects.
Develop, POC and maintain custom marketplace plugins, workflows, and reports as needed.
Create training curriculums for various Atlassian users, and provide trainings as needed.
Stay up-to-date with the latest Atlassian tools and technologies.
Promote use of Global and Project JIRA Automation across existing projects, to optimize operational processes and save FTE time.
Develop best practices for administering Jira as effectively as possible over the long term.
Other duties as directed from time to time.
Create comprehensive documentation to cover Atlassian Cloud ecosystem management, and standards for shared Atlassian components.
Monitor Audit logs of Atlassian products to identify any anomalies in the tools usage.
Required Skills
6-8 years of relevant experience, with at least 3 years of administering Atlassian Cloud tools in a corporate environment.
Ability to write custom JQL (Jira Query Language) and use it for creating Dashboards, Reports, and subscriptions.
Ability to lead as a People manager
Excellent understanding of JIRA workflows, permission schemes, notification schemes, screens schemes, etc.
Ability to work in multi-vendor environment supporting large number of users.
Experience working with DevOps and Agile processes and transform them into JIRA workflows.
Experience with integrating DevOps tools, specifically pipeline tools, Gitlab, Jenkins, Bitbucket, UCD with JIRA.
Certified in ACP-120 Jira Administration for Cloud, additional JIRA certifications are a huge plus
