Job Description
Job Description Position Title Documentation Specialist : Band B1/B2 Function Transitions Reports to Manager/AVP.
Location As per requirement Span of Control IC Position Type Permanent Essential Functions Documentation Specialist will be primarily responsible for creating end to end Documents
Candidate will be responsible to get process related all information from client to create Document Candidate will be responsible to capture and create structured SOPs, Process maps and other required documents.
Candidate is responsible to maintain Documentation Tracker to Track the timely reviewing and approval of Documents Candidate will be responsible for storing all approved documents for Operations team to access Performance parameters
Complete Documentation as per agreed timelines Quality of output meeting the client expectation Internal and External Feedback Use of Digital Innovation in Process Documentation/ contribution in project management/ Op Ids Coordinating and supporting in project management in various stages
Lean Six Sigma training (Asset, Lean & Green Belt) completed within a year Domain expertise/ Certifications/ Upskilling Roles and Responsibility Independently handle client calls
Will Document End to End Process Check completion and correctness of Documents using Documentation check list Work closely with client to get the timely approvals on Documents Will follow Documentation guidelines to create Documents To save and share documents with Operations team
Technical Skillset Required
Excellent knowledge of MS Word, Visio & PowerPoint Excellent Working E-mail writing, communication skills are required Primary Internal Interactions
The primary internal interactions will be Transition Manager to get Documentation task list, timelines and in scope and out of scope activity
Primary External Interactions Candidate will be interacting with client SME to get the process knowledge, and getting the Documentation reviewed and approved Work Experience, Competencies and Skills
Requirement Minimum 2 years of experience in SOP/DTP and Process map creation
Excellent Oral and written communication skills to interact with clients and stakeholders
Process Modelling and Mapping Skills Identify problems and potential solutions
Building relationships Flexible for working hours
Valid US visa Values & Behavior Sense of Responsibility Delivering Quality Flexibility .
Education Requirements Graduate / Post Graduate in any stream
