Lead Application Engineer

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Gainsight Platform Administration . Serve as the primary administrator for the Gainsight platform . Configure and maintain customer health scores, rules engines, and automated workflows . Manage Gainsight objects, data models, and integrations . Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce) Customer Success Operations Support . Build and maintain customer lifecycle journeys . Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers . Support renewal tracking and expansion opportunity identification . Maintain playbooks and success workflows Reporting & Analytics . Develop dashboards and reports to track: o Customer health o Renewal pipeline o Customer adoption o Expansion opportunities . Provide insights to leadership on customer engagement and retention trends System Integration & Data Management . Manage data integrations between Gainsight, CRM, billing systems, and product usage data . Ensure customer data is properly structured for health scoring and segmentation . Monitor data syncs and troubleshoot issues Process Optimization . Continuously improve customer success processes through automation . Identify opportunities to streamline renewals, onboarding, and adoption tracking . Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows User Enablement . Train Customer Success Managers and Renewals teams on effective Gainsight usage . Create documentation and best practices . Provide ongoing support to internal users

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