How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
How you'll help us Keep Climbing (overview & key responsibilities)
The Lead Analytics Specialist will be asked to work closely with leaders on the Reservations team to develop creative solutions to current challenges. We are looking for data curious individuals who seek to understand process and can connect with our business partners to leverage data and drive improvement.
We are looking for candidates who enjoy thoughtful debates about how strategy, business process improvement, and analytics impact the way Delta reliably serves its customers. The successful candidate will espouse Delta's core values of Honesty, Integrity, Respect, Perseverance, and Servant Leadership. Additionally, they will exhibit strategic vision, strong analytical/process skills, a bias for action, and the ability to partner with senior operational leaders to influence strategy, improve the Delta customer experience, improve operational reliability, and drive results.
Responsibilities
- Partner with Reservations teams to identify and solve for opportunities within the division
- Create insightful executive-level and frontline dashboards using data visualization tools
- Develop analytics solutions to divisional challenges and operationalize with modern tool set
- Forecast future operational metrics and work with business unit to include in their planning and execution processes
- Improve the historic processes within the division by implementing data driven solutions
- Locate and extract data from a variety of sources for use in analysis, models, and project development
- Support development of executive level decks and present findings to business leadership
- Practice safety-conscious behaviors in all operational processes and procedures
What You Need To Succeed (Minimum Qualifications)
What you need to succeed (minimum qualifications)
- 7-12 years of experience in analysis, data visualization, or other relevant quantitative field
- Possess a Bachelor's degree in computer science, information systems, digital operations or related field
- Ability to query data from databases using SQL/Python/AWS and build views for consumption
- Use of data visualization tools like Tableau/Power BI to build dashboards and reporting for business users
- Exposure to forecasting methods to predict future performance and identify trends
- Direct experience communicating with stakeholders, delivering projects end-to-end, and working collaboratively to drive improvement in the overall analytical support of Delta operations worldwide
- Must be comfortable working in group and individual settings
- Track record of seeking leadership roles including student and community organizations
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
Behavioral Competencies
- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
What will give you a competitive edge (preferred qualifications)
- Previous experience in operational role
- Knowledge of Crew(FOP/IFS) operation and data
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924
has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer
experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational
excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for
a decade while maintaining our reputation for award-winning customer service. With our mission of
connecting the people and cultures of the globe, Delta strives to foster understanding across a
diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and
operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for
the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's
World's Most Admired Companies list, marking its 13th consecutive year earning this distinction.
Delta was also recognized by Cirium as the top on-time airline in North America for the fifth
consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed
at transforming how Delta Air Lines operates and provides world-class travel experiences to
its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs – exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.
