ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services and our open-access model we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.
OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
Proud to share LSEG in the India is Great Place to Work certified (Jun 25 Jun 26).
Learn more about life and purpose of our company directly from India colleagues video: Bengaluru, India | Where We Work | LSEG
The Lead Analyst Service Communications role within the Service Communications Team (SCT) builds upon the competencies of Service Communication along with advanced technical capabilities to drive productivity and efficiency. This position requires expertise in real-time incident communication and a strong focus on automation, analytics, and process optimisation. The role is pivotal in ensuring timely, accurate, and high-quality communication to customers during service-impacting events, while leveraging technology to enhance operational effectiveness.
Key Responsibilities
- Incident Communication Excellence
- Issue and update Service Alerts and associated communications for service incidents, planned maintenance, and information alerts.
- Author and publish high-quality Customer Statements and Incident Reports.
- Act as the alerting expert during major incidents and participate in Technical Recovery calls and Management Team Meetings.
- Operational Leadership
- Ensure day-to-day service level agreements are met.
- Facilitate communication between technical operations, content operations, and customer-facing teams during service-impacting incidents.
- Support Business Continuity and Disaster Recovery plans, including extended or unsocial working hours when required.
- Automation and Efficiency
- Design and implement small-scale automation solutions using Power Automate to streamline workflows.
- Develop dashboards and reports using Power BI for enhanced visibility and decision-making.
- Identify opportunities for process optimisation and implement technology-driven improvements.
- Data and Analytics
- Utilise data insights to improve customer experience and operational performance.
- Apply analytical skills to identify trends and recommend proactive measures.
Qualifications & Work Experience
- Degree level or equivalent experience in communications or technology.
- 10+ years total work experience, with at least 5+ years in service communications.
- Proven experience in automation and data visualisation tools (Power Automate, Power BI).
- Editing, publishing, and authoring experience is a plus.
Core Competencies
- Communication Effectiveness
- Relationship Management
- Customer Awareness
- Operational Influencing
- Forward Thinking
- Digital Innovation and Automation
Skills
- Excellent written and verbal English.
- Strong authoring and editing ability.
- Advanced analytical skills for trend identification and process improvement.
- Ability to respond to situations with urgency and precision.
- Proficiency in Power Automate for workflow automation.
- Expertise in Power BI for data visualisation and reporting.
- Familiarity with scripting or low-code development for small automation tasks.
- Ability to multitask in a time-sensitive environment.
- Working knowledge of financial data and real-time market data (advantageous).
- Advanced Excel skills preferred.
Work Pattern
- Shifts: Rotational, with 24/7 global coverage.
- Business Continuity: Must support continuity and disaster recovery plans, including extended or unsocial hours when required.
- Reporting to: Global Service Communications Manager.
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership,
Excellence and
Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
