FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Value Proposition
Shaping the Future of Data & Analytics within Data Governance framework. Contribute to the evolution of data culture by building and enhancing data infrastructure, reporting frameworks, optimizing data pipelines, and mentoring teams on data storytelling and visualization best practices.
Job Details
- Position Title: Lead Data Analyst Data Solutions
- Career Level: P3
- Job Category: Manager
- Role Type: Hybrid
- Job Location: Bengaluru
About The Team
The position is for Data Governance, Data Stewards team. The Group is a strategic function that drives data-informed decision-making across the organization. It is responsible for managing the full data lifecycle from data acquisition, integration, to advanced analytics and reporting. It partners closely with business, technology, and risk teams to embed data as a core asset and competitive advantage.
Impact
Lead Data Operations Analyst is responsible to perform various data management and Analysis functions from data stewards. Should have experience in Leading BAU's and mentoring junior employees. Should have 6-10+ years of overall industry experience which primarily involves and providing analytical and technical skills necessary to innovate, build, and maintain well-managed data solutions and 5-7 years of experience in Banking and financial data domain especially in Collibra DQ data analysis capabilities to solve Data Quality and business problems under the Data Governance Framework.
Key Deliverables
- Key data deliverables: Duties include Managing deliverables and owning the end to end responsibilities of the key projects or deliverables in the team and also monitoring of data quality exceptions, Data Quality Controls, Data quality remediation, issue management, handling user inquiries and facilitating data certification. Also responsible for demonstrating thought leadership and coaches junior team members in performance of their duties.
- Work with business and technology teams to triage & prioritize exceptions, Data quality, remediation and reporting problems
- Engage partners/vendors as needed to initiate problem resolution
- Strong stakeholder management experience and good presentation skills to demonstrate team and project deliverables to the management and stake holders
- Open service requests to technology teams for bulk or process remediations
- Ability to handle new scope of work and create an environment to upskill for all the advanced data analytical skills and mentor team to scaleup their skills by creating sufficient backup resource from each critical BAU's
- Entrusted with improving, and maintaining a high level of, data quality.
- Identifies any issuers or anomalies in the quality of data within the bank's systems.
- Resolves escalated issues.
- Support project planning, management, and requirements to ensure best practices are followed with regards to data governance
- Definition and implementation of data quality controls
- Triage and prioritization of data issues
- Makes recommendations to ensure adherence to consistent definitions, business naming standards, development of standard calculations, security requirements, etc.
- Prioritization of data quality issues for remediation Knowledge
- Knowledge of industry leading data quality and data management practices
- Able work well under pressure and achieve results within the scheduled timeframe
- Knowledge of data governance practices (DG), Data Quality (DQ), MDM business and technology issues related to engagement of enterprise information assets and approaches related to data protection or in EDO.
- Technical Skills:
- Strong analytical and problem-solving skills coupled with thoroughness and attention to detail is desired.
- Excellent communication skills with exceptional writing and verbal communication skills to perform duties and manage junior team of analysts and to work with management and other stake holders
- Strong SQL query skills for independent data analysis
- Collibra Data quality, Rules creation, profiling, creating mapping tables, Git.
- Preferred having experience in Python, AWS, SAS based data analytics tools
- Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization
Functional Skills
- Preferred data analyst with a bachelor's / Masters degree in Analytics, technology, information management, Computer Science, Data Science; Mathematics related field and 5-10 years of overall industry experience and 4-6 years of experience in data analysis in Banking and finance industries using Data Governance or Data Quality and data modeling experience / skills
- Demonstrated experience in production data operations
- Experience with regulated systems in the financial industry a plus.
- Knowledge about Data Elements review in data governance glossary, data dictionary, CDEs, Data Quality Rules & mapping tables creation in collibra data quality or in any other data governance tools or framework.
- Experience in handling exceptions remediations like, Data Extract, Data Profiling, Data validation, DQ exceptions remediation and reporting, Data quality rule development, DQ issue management and DQ control and regulatory reporting
- Experience in any of the Data Management domains like, Commercial, Retail, consumer, enterprise data, reference data & Master data management etc.
- Most preferred if any knowledge of DQ tools like IBM IA, IDQ, Collibra, Atacama and Issue management tools
- Strong experience in SQL data base, Profiling, creation of DQ rules, Mapping tables, and should have strong presentation skills along with MS office (Excel, Word and PPT).
- Ability to work with people across multiple work-streams.
- Provide relational database expertise to construct and execute SQL queries to be used in data analysis activities
- Demonstrated critical thinking: Capacity to learn and independent thinking
- Action oriented change agent mentality with a strong drive for results.
- Passion and skills in establishing data governance across the enterprise
- Functional Knowledge about Data Governance, Data Quality and MDM
- Provide support to Operational and Tech teams in managing security mechanisms and data access governance.
- Familiarity with BI reporting tools (i.e. Power-BI and Business Objects);
- Demonstrating knowledge of data governance, data quality management concepts and data quality tools (i.e. Collibra DQ, Defect management tool); Understanding of Agile development methodologies, software, data lineage and data mapping, Experience in Data quality dimension analysis. s
Relationships & Collaboration
- Deep collaboration within the team as well as with cross functional teams including but not limited to Data Governance, Credit, Finance, Treasury, Accounting, Engineering, Customer and Marketing etc
- Ability to communicate data at an appropriate level for the audience
- Excellent interpersonal skills including written and oral communication
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
