Lead Analyst

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

GMNS Product Organization drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than $1.7 trillion in transaction volume globally each year. GMNS Product Organization's remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express issuers, acquirers and merchants.

How will you make an impact in this role

The Participant Setup Lead Analyst profile is an exciting and integral part of the Customer Configuration and Engagement Team (CCE) within the Partner and Product Enablement area in GMNS Product Organization. This team is responsible for building and maintaining partner profiles that enable transactions on the American Express network. These profiles range from demographic information to financial data, operationalizing financial contracts. The team supports a substantial volume of new partnerships and changes to existing partnerships and must adhere to strict SLAs and audits by internal and external parties.

Responsibilities:

As a part of this role, you will:

• Support operational requests of Participant Set up (PSU) related changes to maintain partner profiles and new setups from regional partner-facing and finance teams. Decode requests and execute changes across multiple systems while adhering to established SLAs and quality standards.
• Manage a production-oriented email inbox that serves as a key communication channel for regional partners and finance teams to submit requests and resolve queries in a timely and professional manner.
• Deliver on internal and external audit requirements pertaining to the CCE process, incorporating guidance from Operational Excellence teams to continuously strengthen controls and process rigor.
• Apply strong analytical thinking to interpret data, identify discrepancies, and proactively flag potential risks or inconsistencies in partner profiles and financial setups.
• Support and enhance Business Intelligence initiatives including MIS reporting, dashboards, data validation, and performance tracking to drive operational transparency and actionable insights.
• Deliver world-class service to internal stakeholders while contributing to ongoing process improvement efforts to elevate efficiency, accuracy, and scalability.

Minimum Qualifications:

• 2-4 years of overall experience, preferably within a Bank and/or financial institution. Card/payment industry experience is a plus.
• Graduate/Postgraduate degree in Business Management, Operations, Finance, or related fields.
• Strong analytical & executions skills with the ability to interpret requests from stakeholders and exercise sound judgment.
• Demonstrated curiosity and enthusiasm for learning new systems, tools, and reporting methodologies.
• Excellent written and verbal communication skills.
• Technical proficiency in MS Office and exposure to Microsoft Power Platforms (SharePoint, Power BI, Power Apps, Power Automate, etc.) preferred.
• Self-starter and team player who thrives in a fast-paced, lean, and often ambiguous environment, with the ability to work independently.
• Exceptional attention to detail with a focus on accuracy and flawless execution.
• Flexible and collaborative, with the ability to work with global teams across time zones.
• Ability to build and maintain strong, positive relationships with professionals at all levels.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.