Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, sharedvalues and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description:

The primary purpose of this role requires management of Procurement Operations and Customer Experience group for supporting activities like vendor management, query management and reporting activities. The incumbent will be required to closely work with various stakeholders. The role will require strong focus on generating efficiencies, accelerating payment processes and ensuring overall governance.

Key Responsibilities:

The incumbent will be responsible for:

1. Creating 3^rd Party vendor records in Oracle/SAP Ariba as per agreed process and policies and support resolution of invoice exceptions

2. Follow up with requestors to provide relevant records and validate as per the defined procedures and websites

3. Periodic tracking and monitoring of high aging pending cases and assisting colleagues in driving resolution

4. Ensure timely closure of vendor creation and maintenance requests to facilitate timely payments to vendors/partners

5. Work in collaboration with other stakeholders and ensure all the deliverables are met within the stringent timelines

6. Review and appropriately escalate any potential Sanctions alerts observed during new vendor creation or existing vendor maintenance

7. Timely and effective management of customer escalations; liaising with cross-functional teams, viz Contracting, Sourcing, Accounts Payable, Sanctions, Risk & Compliance etc.

8. Create SOP's, DTP s, checklists etc. whenever required

9. Perform Root Cause Analysis (RCA) for any process breakdown/exception(s) and work with relevant teams to fix the issue and provide timely resolution

10. Ensure timely closure of monthly audit activities conducted by Internal Controls team.

11. Use collaborative skills and approach in handling complex queries

12. Ensure high level of engagement and motivation among team members to provide best in class customer/colleague experience.

13. Understand any/all relevant AXP Policies, Procedures, Regulations and Guidelines governing the vendor creation process and appropriately identify and take steps to mitigate risks.

14. To maintain high accuracy, productivity standards and should have high willingness to learn to support best in class customer services

15. To participate in standardization and continuous improvement initiatives as well as other business partner initiatives.

Critical Factors to Success:

• The incumbent will be required to have strong Procure to Pay process knowledge, policy awareness & control mindset with ability to read, interpret various contractual terms/SOWs and apply to function and activities
  
• Should be clear when explaining ideas and concepts to others
  
• Communication is structured and easy to understand, using proper grammar and professional language
  
• Routinely participates in team activities, strives to include all team members and independently resolves conflicts with other people, strengthening relationships in the process.
  
• Anticipates changing customer and process needs and seeks to create value for the customer and the process
  
• Is professional and focused on solutions, independently resolves conflicts before the case gets escalated
  
• Strong communication, relationship management & collaboration skills
  

Academic Background:

• Must be a B. Com Graduate or higher with minimum work experience of 4 - 5 years, good accounting knowledge, good communication (verbal & written) skills.
  

Technical Skills/Capabilities:

• High proficiency in MS-Office applications
  
• Working knowledge of Procurement tools like Oracle, SAP Ariba, Bridger etc. would be an advantage

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities