Lead/AM - Customer & Process Quality

About the Team:

Quality Team plays a crucial role in producing components for automobiles. It helps Cost reduction, Identify the issues, Maintaining the supply chain, improve the product quality, Sustainability & etc.

What you can look forward to as Lead/AM - Customer & Process Quality (m/f/d):

• Creates and maintains relationships with Customer.

• Brings VoC and customer feedback internally to all stakeholders and functions and ensures it is well understood.

• Coordination of major Quality activities with Customer.

• Drive the sense of priority for Customer Quality topics in the organization

• Front line: first level of quality support + align Quality activities

• Ensure One Voice to the Customer for all Quality activities.

• Avoid escalations by continuous Quality performance tracking and by fast reaction

• Close escalations by clear definition of Quality exit criteria at earliest opportunity and lead activities for Quality de-escalation.

• Drive Quality & Satisfaction picture for Customer (based on input and information from customer portal data/VoC & sales teams High-Level Quality-KPI, Customer Perception, Green Plants (plants w/o escalation), Warranty); generates VoC report (quality part) and alignment with dedicated Key Account Team.

• Drive and coordinate key customer improvement initiatives and measures.

• Develop Quality roadmap for the Customers including requirement, coordination and tracking of needed improvement activities (e.g. Customer strategy, risk management)

• Strategy and Evaluation for/in Contract Management (CSRs (Q-part) + Warranty Agreements) and leads negotiation with Customer together with Key Account Team according to CUDO process (Topic leader Quality for CUDO evaluation, CUDO-Officer see QMS;)

• PPAC support / input from ZF-Plant or Function

Your Profile as Lead/AM - Customer & Process Quality (m/f/d):

• Degree in Engineering/Diploma

• Minimum 5-10years work experience in Manufacturing or Process Engineering

• Minimum 1 year work experience in Quality

• ISO 19011 - Auditing Management Systems;ISO 9001/ IATF 16949; VDA

• Knowledge about MS Office

• Knowledge of PLM (Product Lifecycle Management)

• Knowledge of Quality tools ( Automotive quality standards - SPC/MSA/FMEA)

• Knowledge of specific Customer requirements / portals and CUDO process

• Advanced Product Quality Planning (APQP - AIAG)

• Project Maturity Level Assurance (MLA/RGA - VDA)

• Production Part Approval Process (PPAP - AIAG)

Why should you choose ZF Group in India

• Innovation and Technology Leadership:ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.

• Diverse and Inclusive Culture:ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.

• Career Development:ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.

• Global Presence:As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.

• Sustainability Focus:ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.

• Employee Well-being:ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.