FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Description
Position Title: Lead Advisor, HR Operations
Career Level: P3
Job Category: Manager
Job Location: Bangalore
About The Team
HR Operations encompasses the practical, administrative tasks that ensure the smooth, daily functioning of a Human Resources department. Key responsibilities include managing employee data and HRIS systems, payroll and benefits administration, ensuring compliance with labor laws and company policies, handling employee onboarding and offboarding, and resolving employee queries. HR operations also involves HR reporting and audits, refining workflows, and using HR technology to automate tasks and maintain data accuracy.
Impact
We are looking for an experienced HR Operations professional with expertise in managing Compliance and Payroll. The role is part of our centralized HR Operations team, supporting HR operations activities with timely, and benefit administration and rewards program for our India operations and aligning with local and global standards.
Key Deliverables
- Develop and implement and HR shared services model, focusing on providing efficient and timely support to the growing organization.
- Maintain data integrity and documentation in personnel files and HR system through regular audits and testing's.
- Own HR operational responsibilities for general queries and HR system troubleshooting, driving improvements in a systematic resolution for HR issues.
- Preferred Experience on SNOW portal or any E service model.
- Subject Knowledge expertise on India payroll and good to have knowledge on US Payroll
- Managing end to end Onboarding and offboarding activities.
- Employee data management.
- Position ID management.
- Ensuring the team upskilling, foster team development and engagement by encouraging knowledge sharing and collaboration
- Understand the regional requirements to drive changes and improvement to manage expectation and provide regional leads with the necessary support.
- Continuously identify opportunities for the process improvement to increase efficiency and accurate service delivery.
- Experience in Vendor management.
- Expertise knowledge on Compliance on shops and establishment and labor compliance.
- Oversee vendor management and procurement process for new and existing vendors; ensure timely payment of vendors.
Skills And Qualification
- Knowledge on India labor laws, shops and establishment
- Experience working in HR operations end to end lifecycle, shared services or equivalent experience of Human Resources
- Goal driven, can pro-actively take initiative and is comfortable working with minimal direction
- Passion for delivering high standards of deliverables, including communications and reports, with focus on attention to detail and accuracy
- Excellent presentation skills, written and verbal communication abilities
- Ability to work tight timelines and manage multiple competing priorities
- Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook
- Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, managers and all levels of coworkers.
- Solid analytical, problem solving and decision-making skills.
- Ability to analyze and interpret quantitative and qualitative data.
- Effective project management skills
- Ability to exhibit compassion (and all FCI values) to employees during pivotal moments in their lives
Qualification and preferences.
- Bachelor's degree or MBA, 10+ years of experience in an HR op's role.
- Hands on workday is added advantage
- Excellent written and oral communication skills.
- 8 to 10+ years of related professional experience or the equivalent.
- Background in financial services. Knowledge of current market trends and practices within other industries would be ideal.
- Knowledge on MS office Excel, power point etc. People management skills
Relationships & Collaboration
- Collaborate with stakeholders in addressing any issues encountered during operational activities.
- Works directly with management team and HRBPs to provide any Data administration, KPI or reporting requirements, etc.in HRMS system.
- Collaborate with Internal HR Coe's provide support on any operation activities.
- Be a team player with other HR Ops processes as needed (e.g., payroll, employee records management on beneficiary, NPS enrollments).
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle. 
