Role: Lead-Admissions
Location: Bangalore, India (Work from Office)
Employment Type: Full-Time
Experience: 4-7 Years
About 21K School
21K School is Asia's leading online school, delivering world-class, personalised education to 7,500+ students across 70+ countries. We are building the future of schooling — one that is borderless, flexible, and learner-centric.
At 21K, we believe that access to high-quality education should not be limited by geography. Our model integrates academic excellence, technology innovation, and strong parent partnership to create a truly global and future-ready learning experience.
As we enter our next phase of growth, we are focused on building scalable and sustainable growth engines, while strengthening our position as a category leader in online education.
About The Role
The Lead – Admissions will be responsible for managing the admissions team, driving efficient admissions operations, and ensuring a seamless experience for prospective students and parents.
This role requires a strong balance of team management, process ownership, data-driven decision-making, and stakeholder coordination to drive enrolments and improve overall admissions effectiveness.
Key Responsibilities
- Admissions Operations & Process Management
- Manage the student admissions team.
- Design, review, and implement efficient and student-oriented procedures and practices for student enrolment, admission, and onboarding.
- Develop and implement strategies for improving operations and admissions processes.
- Monitor and maintain admissions policies, procedures, and guidelines.
- Manage the workload of the team and ensure timely review of enrolment applications and onboarding without delays.
- Coordinate with other departments to ensure smooth operations and successful admissions.
- Collaborate with the admissions team to ensure timely and accurate student admissions.
- Manage and track student applications and admissions decisions.
- Student & Parent Interaction
- Interview students to understand their objectives and background.
- Provide clarifications to students and parents queries in a professional manner and build a strong knowledge base for the team to respond to such queries.
- Follow up on enquiries through direct meetings, live chat, phone calls, and emails.
- Advise students about the programs offered, admission procedures, eligibility, and costs involved.
- Develop and implement strategies for improving customer relations and satisfaction.
- Team Management & Capability Building
- Undertake tasks to build the admissions team, including recruitment activities, appraisals, review meetings, and overall team development.
- Recruit and manage a team of admissions and operations officers for the admissions process.
- Collaboration & Systems Enhancement
- Work closely with the tech team to develop applications, systems, and procedures that can help the organization scale.
- Develop and maintain relationships with key stakeholders and external partners.
- Admissions Engagement & Outreach
- Work proactively towards student interviews, admission publications, and information sessions.
- Arrange orientation programs, educational workshops, and graduate programs for students and parents – both online and offline.
- Provide support in preparing admission-related presentations and hosting student interactions.
- Strategy Support & Enrolment Growth
- Develop innovative communication strategies, recruitment strategies, and enrolment plans in coordination with senior management to attract and enroll more students.
- Data Management, Reporting & Insights
- Maintain a database of student information, telephone logs, and student feedback to generate reports for management as required.
- Review and analyse admissions data to identify trends and opportunities for improvement.
- Analyse and interpret admissions data to identify areas of improvement and growth.
- Develop and maintain reporting systems to track admissions data and trends.
Selection Criteria
- Education:
- Bachelor's degree in any discipline
- Master's degree (preferred)
- Experience:
- 4–7 years of experience in admissions, counselling, or sales within EdTech or education sector.
- Prior experience in managing teams and handling admissions operations.
- Experience in handling admissions data, reporting, and process improvement initiatives.
- Skills & Competencies:
- Strong communication and interpersonal skills.
- Ability to handle student and parent interactions effectively.
- Strong organisational and process management skills.
- Team management and leadership capability.
- Data analysis and reporting skills.
- Strong working knowledge of CRM and admissions tracking systems, with the ability to manage lead lifecycle, track conversion funnels, and drive data-backed improvements.
- Professional Attributes:
- Student-first mindset with strong ownership.
- High responsiveness and problem-solving ability.
- Ability to work in a fast-paced and target-driven environment.
- Collaborative and team-oriented approach.
- Key Performance Indicators (KPIs):
- Application processing timelines and turnaround time
- Enrolment conversion rates
- Team productivity and performance
- Student/parent satisfaction and response quality
- Accuracy and maintenance of admissions data
- Process efficiency and improvement metrics
