Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD
Business
Financial Services
Unit
Aditya Birla Capital Limited
Location
Across branches in India (region wise)
1 ) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) ( Max 1325 Characters)
The Lead – Admin – Gold Loan Business is responsible for overseeing branch-level administrative operations across zonal networks, ensuring smooth functioning, compliance, infrastructure readiness, and cost control. The role manages contract staff, coordinates with cross-functional stakeholders, and ensures operational continuity to support business growth and governance.
- Dimensions : Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Branch Operations
Supervise administrative activities across multiple zonal branches .
Facility Management
Ensure preventive maintenance, asset management, and vendor coordination.
Branch Expansion
Lead infrastructure development, site readiness, and project execution
Compliance
Ensure adherence to statutory requirements and internal audit standards .
Financial Control
Manage administrative budgets, vendor payments, and expense tracking
Team Management
Supervise contract staff and ensure productivity.
- Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ( Max 3975 Characters)
Organization Context
Aditya Birla Capital Limited (NBFC) is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Sep'25, ABCL has a pan-India presence with a lending book of approx. Rs. 139,500 Crores.
ABCL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division.
ABCL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.
Business Context
Gold Loans is a key secured lending product with high volume, fast turnaround expectations and requires strict discipline in risk, valuation, purity testing, and customer trust management.
Job Context
Gold Loans are a high-volume, sensitive product requiring strong operational governance. The Lead – Admin role ensures seamless branch operations, infrastructure readiness, and compliance while balancing cost efficiency and service quality.
Key Challenges
- Managing large-scale branch networks with diverse operational needs.
- Ensuring timely completion of infrastructure projects without disrupting business.
- Maintaining compliance with state and central statutory requirements.
- Driving cost control while ensuring service quality.
- Coordinating across multiple stakeholders and vendors.
- Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For most jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
Branch Operations & Facility Management
Oversee daily administrative operations, manage housekeeping/security, resolve branch issues, supervise preventive maintenance, and implement asset management systems.
Branch Expansion & Infrastructure Development
Lead new branch setup, coordinate civil/interior projects, manage vendor onboarding, and ensure timely project completion.
Compliance, Reporting & Risk Management
Ensure statutory compliance, maintain registers, prepare MIS reports, address audit queries, and manage asset lifecycle.
Travel, Logistics & Stakeholder Coordination
Manage travel desk, organize events/meetings, oversee courier operations, and coordinate with cross-functional teams.
Financial Control & Budget Management
Track budgets, process vendor bills/utilities, maintain financial documentation, and implement cost control measures.
People Leadership
Supervise contract staff, ensure productivity, and provide guidance for smooth regional operations.
5 ) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)
- Contract Staff (Admin/Support): Assist in branch-level administrative tasks, facility management, and logistics coordination.
- Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with to deliver the job objectives
Relationship Type (Max 80 Characters) Frequency Nature (Max 1325 Characters)
Internal
Internal – Regional/Cluster Heads
Daily
Coordination on branch operations, infrastructure, and compliance.
Internal – Risk, Audit, Compliance, HR
Weekly/Need-based
Escalations, audit observations, hiring support, compliance reporting.
Internal – Finance Team
Weekly
Budget tracking, vendor payments, expense reporting.
External
External – Vendors/Facility Partners
Need-based
Infrastructure projects, preventive maintenance, housekeeping/security services.
External – Statutory Authorities
Need-based
Compliance with licenses, statutory filings, and inspections.
