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You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates performance - including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for LM Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Key job responsibilities
We're seeking a Team lead for our LM operations. In this role, you will be responsible for:
- Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
- Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
- Driving performance management of your team members. Preparing and implementing training and development plans for associates.
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
- Conducting 4M and 5S audits for the delivery station on a daily basis.
- Stand-in for Area Manager.
- We have a 5-day work week but given the 7 days a week operation, the 2 scheduled days off will vary based on shift patterns and business needs.
- Bachelor's degree
- 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 149255307
Skills:
5S audits, Training And Development, Inbound and outbound operations, Performance management
Skills:
safety programs , staffing plans , Change Six Sigma initiatives, Quality Initiatives, Lean techniques, OSHA compliance, process improvement, performance management
Skills:
safety programs , staffing plans , lean tools , Change Six Sigma initiatives, Quality Initiatives, process improvement initiatives, OSHA compliance, performance management, process change initiatives
Skills:
lean tools , employee and performance management, Change Six Sigma initiatives, performance metrics, process improvement, OSHA compliance
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